IDC Manager

Job Description :

Years of Exp Required : 8 - 10 Years

Engagement & Overview
Computer Migration

Summary:

• Responsible for leading and managing any size computer migration projects
• Works closely with the Integration Lead, Customer Support (ITSS), Service Now (ITSM), Application Readiness, to ensure the project meets milestones, deliverables, and deadlines for a smooth and successful project
• Utilizes Client's Project Management best practices, procedures, and standard methodologies to ensure all assigned projects deliver quality and cost-effective anticipated results
• Ensures all needed legacy applications and peripherals work on the replacement computers
• Continuously solicits feedback from Senior/Lead Integration Delivery Coordinators, supervisor, and project team members

• Responsible for leading and managing any size email/M365 migration projects, typically less than 5000 people
• Works closely with the Integration Lead, email engineers, and Customer Support (ITSS), to ensure the project meets milestones, deliverables, and deadlines for a smooth and successful project
• Utilizes client's Project Management best practices, procedures, and standard methodologies to ensure all assigned projects deliver quality and cost-effective anticipated results
• Ensures all needed individual mailboxes, group shared mailboxes, distribution lists, One Drive, Teams, SharePoint, SMTP, GALSync, Free Busy, Rebranding has been completed and everything is working as expected
• Continuously solicits feedback from Senior/Lead Integration Delivery Coordinators, supervisor, and project team members
• Project types:
• Email closeout
• Email migrations of any size
• GALSync/Free Busy
• Guest Access
• SMTP

• Leads highly complex projects. Ensures completion is on time, within budget and with high customer satisfaction. Provides prompt written and verbal communications regarding project status to stakeholders.
• Conveys and demonstrates expert knowledge of client migration methodologies. Helps in defining, creating, and maintaining Implementation department standards.
• Analyzes the project quality assessments, as identified by stakeholders and reports results to management with suggestions for quality improvement.
• Provides management oversight for multiple, large complex simultaneous projects.
• Develops project plans based upon department methodologies and division requirements to ensure projects are delivered on time, within budget, adhere to high quality standards, with a focus on customer expectations.
• Ensures overall project coordination with status reporting, timely escalations and monitors cross functional project team members.
• Creates and delivers project review presentations to the Integration Lead, Engagement Manager, Engineers, and Business Partner Contacts.
• Tracks and communicates essential project milestones and adjusts project plans and/or resources to meet the needs of customers.
• Works with project team to identify and assess project risks and issues.
• Continuously looks for ways to improve processes and utilize the Process Improvement process within the department.
• Responsible for relationship management with key business partner contacts and project team.
• Accountable for seeking learning opportunities to continuously develop professional/technical knowledge which will be useful in current position and/or career aspirations.
• Develops, reviews, and maintains departmental documentation.
• Mentors, trains, and coaches less experienced staff with new migration activities.
• Supervises project team members in interpretation of migration processes in certain situations and recommends changes to policies and procedures as agreed by senior staff or manager.
• Provides timely feedback to manager for employee performance management.
• Assists in the recruiting, hiring, and training of staff.
• Solicits feedback from management.

• Bachelor's degree or equivalent work experience
• 10 years project coordination/management experience, preferably in an IT setting
• 6-8 years of relevant experience in M&A Integrations
• Experience and working knowledge of Outlook, Excel, One Note, Teams, SharePoint, PowerPoint, Word, and Project Management tracking software
• Able to use SQL is a plus
• Supervisory experience mandatory
• Certified as Project Management Professional (PMP) is a plus

• Self-motivated with high level guidance as needed.
• Works effectively on multiple projects with little to no supervision.
• Highly analytical and able to understand business objectives with a keen eye for details.
• Working knowledge of email and/or desktop computing.
• Demonstrated ability to effectively manage timelines to ensure delivery of project objectives.
• Excellent people, process, communication, facilitation, and interpersonal skills.
• Can multitask and manage multiple projects and responsibilities.
• Able to identify / assess business needs, to analyze, prioritize, and solve problems in a service driven organization.
• Demonstrated ability to effectively manage timelines to ensure…