Director of Emergency Services

Clinical Identity

• Implements evidence-based practices to advance patient safety, quality outcomes, and care standards
• Manages clinical variation to improve efficiency, cost-effectiveness, and culture of accountability
• Monitors regulatory standards and benchmarks to ensure full compliance and pursue accreditations
• Directs patient flow, volume forecasting, and care coordination to optimize throughput and operations

• Leads strategies to sustain an unparalleled patient experience and elevate customer satisfaction
• Utilizes feedback mechanisms and strategic roadmaps to benchmark and enhance service outcomes
• Partners with subject matter experts to ensure compliance with evidence-based customer service practices
• Attracts, develops, engages, and retains skilled talent to build a competitively superior organization

• Participates in annual revenue and expense forecasting while monitoring and addressing budget variances
• Oversees scheduling, productivity, and premium pay to maintain cost-effective, appropriate staffing levels
• Manages operating expenses for supplies and equipment while actively implementing cost-reduction opportunities

• Degree Requirement:
  Bachelor’s degree in nursing is required; a master’s degree is preferred
• Experience Metric:
  Minimum of 3+ years of applicable experience required; 5+ years preferred