Manager, Airport Customer Experience - AUS

Manager, Airport Customer Experience - AUS

Location:

Austin-Bergstrom International Airport (AUS-TRML). Posting until 13 July 2026 – apply before the closing date.

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
• Responsible for directing and coordinating all above the wing and below the wing department activities through subordinates, customer service coordinators, and contractor management.

• Review and analyze reports, records and directives and confer with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress, and problems encountered.
• Assign and delegate responsibility for work or functional activities and disseminate policies to supervisors.
• Direct work of others, resolve issues and set deadlines to ensure timely completion of work and company operational procedures.
• Coordinate activities of department with related activities to other departments to ensure efficiency.
• Monitor and analyze costs and prepare budget.
• Prepare reports and records of department activities for upper management.
• Evaluate current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.
• Communicate procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance.
• Develop and enhance the work relationship with vendors.
• Ensure all internal audit requirements are followed and accountable for compliance.
• Oversee all staffing requirements and schedules for all departments.

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree or equivalent training/experience.
• 5 years previous management experience.

Preferred Qualifications – Education & Prior Job Experience

• Airport management experience.
• Knowledge of AA budgeting, policies and procedures.

Skills, Licenses & Certifications

• Ability to perform in a fast‑paced environment while maintaining a professional and effective approach.
• Ability to multitask.
• Self‑motivated and detail oriented.
• Strong interpersonal skills.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Applicable valid driver’s license as required by local authorities, if applicable.

• Travel Perks – reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits – access to health, dental, prescription and vision benefits, as well as virtual doctor visits, flexible spending accounts and more.
• Wellness Programs – tools, resources and support to help you be your best self.
• 401(k) Program – available upon hire and, depending on the workgroup, employer contributions after one year.
• Additional Benefits – Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups connect team members with customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly while caring for people on life’s journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business.

American Airlines, Inc fully considers all qualified applicants including those with a criminal history.