Director - Bank Fraud Investigations

General information

# 22441

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

In office role with hybrid schedule. Ally work locations are Lewisville TX and Charlotte NC.

Title: Director of Bank Fraud Investigations.

As the Director of Bank Fraud Investigations, you will have the opportunity to shape and lead a best-in-class fraud investigation and recovery program within a dynamic and evolving environment. This role is essential in protecting our customers and Ally by Doing it Right, driving strategic fraud remediation and recovery efforts.

You will lead a team of fraud investigation professionals, ensuring thorough, efficient, and compliance investigations while fostering a culture of integrity and continuous growth. With your expertise in Suspicious Activity Report (SAR) compliance, fraud operations, and recovery strategies, you will enhance our investigative capabilities and maximize financial recovery.

This is a high-impact leadership role where you will drive transformation, implement innovative fraud-fighting strategies, and collaborate cross-functionally to strengthen our fraud defenses. If you thrive in a fast-paced environment, enjoy leading through change, and are passionate about developing people and processes, this is the opportunity for you!

• Investigations Leadership: oversee fraud investigations with a focus on efficiency, accuracy and compliance. Ensure cases are handled with the highest level of integrity and professionalism.
• Regulatory Compliance:
  Maintain deep expertise in SAR compliance and ensure adherence to all regulatory requirements, industry standards and internal policies.
• Recovery & Dispute Program Development:
  Establish and mature a fraud recovery and dispute program, optimizing processing for maximizing financial recovery and minimizing losses.
• Fraud Operations Management:
  Maintain appropriate oversight routines for managers and associates across fraud investigations, ensuring consistency in investigative processes, risk assessments, and decision-making. Leverage data and analytics to enhance fraud remediation while continuously optimizing operational effectiveness.
• Change Management & Transformation:
  Drive continuous improvement through transformation initiatives, process optimization, and the implementation of emerging technologies and best practices.
• Strategic Partnerships:
  Collaborate cross-functionally with risk, compliance, legal and technology to strengthen fraud investigation frameworks.
• Stakeholder Engagement:
  Communicate key fraud trends, risks, and investigation outcomes to senior leadership and external partners as necessary.

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 7+ years' experience in the Financial Crimes / Bank Fraud Investigations with strong fraud regulatory acumen (10+ is highly preferred)
• Expert level understanding of SAR compliance and fraud-related regulatory requirements
• Strong background in fraud operations including process development, fraud strategy, and risk mitigation
• Proven experience maturing fraud recovery programs with measurable success.
• Demonstrated ability to lead high-performing teams, develop talent, and build a strong culture of integrity and accountability.
• Leader in change management and transformation, with a track record of driving organizational improvements.
• Strong communication and stakeholder management abilities
• Bachelor's Degree preferred.