Field Service Manager in Austin, Texas

Field Service Manager

As the Field Service Manager, your mission is to oversee all aspects of service support for the field team. This includes operations & maintenance of covered equipment, product delivery, installation in line with customer agreements and expectations. To provide direction and co-ordination for on-site/field service leads and service personnel and to provide a customer interface to ultimately grow the service business.

Communicates with Regional Service/Account Managers on issues or opportunities that may arise on equipment, personnel, sales, or other items that could have an impact on the account.

You will:

• Represent Trillium at multiple Customer sites and manage all activities including Service sales, product delivery, installation, and service support in line with customer agreements and expectations
• Create an environment at customer sites and owned/leased warehouses, that is safe for employees and customer personnel and performs with the highest levels of operational excellence in mind
• Assist with growing revenue for service and sales teams by ensuring that safety, quality, and training all continue to advance the service team and to ensure
• Be responsible for the management of Onsite Team Leaders/Onsite Service Technicians (OST)/Onsite Service Engineers (OSE), Field Team Leaders, Field Service Engineers, and Warehouse personnel
• Be a primary communication link and will participate in customer's various equipment improvements teams, ramp teams, tool down escalation meetings, safety meetings, management reviews, bill of material audits, etc., as requested
• Plan and support coordination and scheduling of both classroom and on-the-job training. This will include cross training programs to maintain and improve the skills of the OST/OSE's/FST/FSE's
• Field Service Manager will also be trained in technical operation of equipment to be next level escalation for onsite issues and to improve interface to resolve issues
• Assists in negotiations and development of all contracts
• Prepares monthly reports to include sales activity, service issues, and new product development, personnel movement, delivery issues, future expected business (forecasting) and competitive positions

To succeed, you will need:

• A Business or Engineering Bachelor's Degree level education, and a 8+ years of work-related experience in the semiconductor industry or related area (full military equivalent may substitute for degree) or Technical Degree. Knowledge areas/Skills
• 8 years experience in service operations and customer facing role and 5+ years experience supporting in a customer environment
• Proven record of achievement against goals
• Ability to operate within a matrix management environment
• Strong leadership, influencing and communication skills
• Strong commercial acumen

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer:

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job Location

This role requires you to work on-site at our office in Austin, TX or Hillsboro, OR. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Travel. This position requires travel up to 40% the position; often overnight or multiple days.

We Are An Equal Opportunity Employer!

Salary is based on Texas state average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.