Supervisor, Bikeshare Maintenance and Electrification

Supervisor, Bikeshare Maintenance and Electrification

Austin, TX, United States

WHO WE'RE LOOKING FOR

The Supervisor, Bikeshare Maintenance and Electrification will report to the Director, Bikeshare Services responsible for developing, implementing, and enforcing the maintenance standards for all Bikeshare non‑motorized and e‑bike rolling assets. Develop and implement an ongoing electrification plan for the program with a goal of future carbon neutrality. Oversee all bicycle asset management functions including parts inventory procurements and operations. Direct the Bikeshare mechanic team to ensure all rolling equipment is maintained in like new condition and capable of fulfilling the daily service requirements, including non‑revenue fleets.

Lead large and small projects, including the development of requirements, to procure future rolling and electrification assets. This position is responsible for maintaining a safe, inclusive, and fun environment that ensures Bikeshare is an enjoyable place to work for everyone.

WHAT YOU'LL BE DOING

Note:

The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Direct an expanding team of mechanics in a rapidly growing bikeshare and ensure all staff are thoroughly trained in diagnostic and repairs for traditional bicycles as well as cutting‑edge emerging e‑bike technologies.
• Develop and continually improve maintenance processes and procedures.
• Oversee the fleet of non‑revenue vehicles used in the operation of the program. Ensure the proper maintenance of all non‑revenue vehicles through a mix of internal maintenance activities and coordinating external maintenance resources.
• Oversee the parts and electric charging operations/infrastructure including the management of inventories needed for quality maintenance of all rolling equipment, electrified or not.

• Ensure the Bikeshare program has the resources necessary to maintain the program assets in like‑new condition.
• Support special event operations to ensure high availability of the fleet throughout the duration of all special events.
• Coordinate with vendors to correct fleet defects and warranty issues expeditiously.

• Manage budget preparation and administration for all maintenance related activities, long and short‑range planning for maintenance, and vehicle replacements.

• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

Manages department personnel by planning, scheduling, delegating and overseeing employee work assignments, authorizing and coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring and interviewing, and overseeing hiring, training, work assignments and performance evaluations.

WHAT YOU BRING

Education and Experience:

• Bachelor’s degree in Public Administration, Electronics, Engineering, Transportation/Logistics, Transportation/Urban Planning, Business/Management, or any related discipline. Additional relevant experience may be substituted on a year‑for‑year basis for up to four (4) years.
• Eight (8) years of expertise with bicycle repair processes, tools, and methodologies; including strong experience with e‑bikes and their supporting equipment including two (2) years of supervisory/lead experience in an operations environment.
• Must have a valid driver’s license and be able to complete a driver safety course provided by Capital Metro within the first 90 days.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent communication skills including ability to listen and provide feedback, to communicate goals and objectives within a team environment, and to build relationships for trust and…