Residential Lawn Service Manager

Description

Please note that you will be servicing Austin and surrounding areas.

Residing within that radius would be necessary.

Exciting Opportunity:
Join Our Team as a Residential Lawn Service Manager!

Salary: up to $60k based on experience + Revenu Bonus

Schedule: Monday – Saturday, occasional Sundays
* as well

Hours: start to finish job, so depends on last job completed

Required: 3–5 years of residential lawn maintenance management experience.

As ABC’s Residential Lawn Service Manager, you will perform service duties, supervise and coordinate the activities of our Land Maintenance Specialists. You will oversee all services provided by Specialists in the department and ensure proper completion of scheduled work. You will ensure customer satisfaction by making sure that the service contract is followed and services are completed accordingly. A Service Manager has the opportunity to make a difference in his employees’ productivity and employment satisfaction by guiding them and providing support that helps develop the full professional potential of every individual employee.

• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• To apply for this position, you must have 3-5 years experience of residential lawn maintenance management experience.
• Experience in a leading position and demonstrated ability in motivating groups is preferred. Must be able to communicate with members at all levels of the organization and customers. Ability to forecast work seasons and personnel needs.
• Detail oriented with the ability to organize department work flow and create solutions for production and administrative problems.
• Dependable and self-motivated with desire to work year-round. High school diploma or GED is desired.
• Ability to use and navigate electronic tablet/phone, etc. Computer skills; basic knowledge of Microsoft Word and Excel.
• Ability to stand and walk for long periods of time in extreme temperatures including outdoors. Repetitive lifting, twisting, pulling, pushing and carrying up to 50 lbs. may be required.
• Ability to handle and climb a 10 feet ladder. Some travel may be required.

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees, and family members.
• Wellness program including a gym membership and a company vehicle with gas card.

• All Service Managers must have complete knowledge of how to perform the primary responsibilities of the Land Maintenance Specialist job.
• Our Service Managers make recommendations to improve operations, set goals, plan and coordinate workflow to achieve the goals set by the company and the department.
• Respond to customer service complaints by phone, email, or meet with customers in person, answer troubleshooting calls, resolve problems that are of a complex nature and follow through until a resolution is reached.
• Responsible for department personnel interviews and the hiring of any potential hires.
• Retrieve and review QA inspection reports. Correct improper techniques to improve efficiency of the Specialist’s work. Plan and recommend proper solutions to resolve persistent land maintenance problems.
• Prepare write‑ups, counsel employees and play an important part in the specialist’s development, coaching, training and separations. Responsible for seeking counsel before taking adverse action against an employee.
• Approve timesheets and PTO requests in a timely manner. Ensure all commission sheets for all employees are clear of mistakes and submit to payroll for process.
• Make vehicles ready for new hires or transfers, monitor drive cams, drive with new employees to different work sites to gauge readiness of the new employee. Reinforce proper techniques if necessary.
• Effectively manage employee conflict, resolve work…