Office Manager

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

• 5+ years of office, accounting, or customer service management experience.
• Experience in building a strong team with tangible leadership skills.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice.
• Self-motivated and goal-oriented with the ability to multi-task.
• Monthly travel to satellite locations.
• Capability to work in a fast-paced, team-oriented office environment.
• Solid organizational and planning capabilities with strong attention to detail.
• Ability to learn new software and proprietary software.
• High school diploma/GED, college degree preferred.
• Proficiency in Microsoft Office or equivalent software.
• IICRC certifications preferred.
• Xactimate certifications preferred.
• Construction management experience preferred.
• Ability to successfully complete a background check subject to applicable law.
• Customer service industry experience a plus.
• Bilingual a plus.

This role is in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and maintain a clean driving record subject to applicable law.