Manager, Airport Customer Experience - AUS

What you'll do

• Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered

• Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors

• Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures

• Coordinates activities of department with related activities to other departments to ensure efficiency

• Monitors and analyzes costs and prepares budget

• Prepares reports and records department activities for upper management

• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices

• Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance

• Develops and enhances the work relationship with vendors

• Ensures all internal audit requirements are followed and accountable for compliance

• Oversight of all staffing requirements and schedules for all departments

• Bachelor's degree or equivalent training/experience

• 5 years previous management experience

• Airport management experience

• Knowledge of AA budgeting, policies and procedures

• Ability to perform in a fast paced environment while maintaining professional and effective approach

• Ability to multitask

• Self motivated and detail oriented

• Strong interpersonal skills

• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• Applicable valid driver's license as required by local authorities, if applicable

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits:
  
  On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs:
  We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits:
  Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.