Senior Regional General Manager - Multisite Austin, Texas Dallas, TX; Denve

Senior Regional General Manager
- Multisite

Austin, Texas;
Dallas, TX;
Denver, Colorado;
Houston, Texas;
Louisville, Kentucky;
Nashville, Tennessee (regional focus in Central Region).

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Odeko is on a mission to continuously develop technology to champion neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of communities, and Odeko provides a platform to simplify day-to-day tasks. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across departments and business lines, united by a mission to support customers. Residing in the Central Region (Dallas, Austin, Houston, Nashville, Louisville, or Colorado), this role leads people, processes, and systems across a region of small-to-medium warehouse facilities with their own fleets, last-mile, and eCommerce operations.

This is a high-impact, multi-site leadership role with accountability for regional operational and financial performance — driving cost efficiency, service excellence, safety, and quality across every site in the portfolio. The Senior Regional GM leads through Site General Managers and Site Leads and serves as the senior operational leader and face of Odeko across the region.

• Reduce regional operating costs in labor, transportation, and facilities without sacrificing service or safety
• Achieve top-tier delivery success and damage-free delivery performance across all sites
• Strengthen safety compliance (personnel, vehicle, and food safety) and reduce incident rates region-wide
• Implement standardized, scalable operating procedures and playbooks that travel across sites of varying size and maturity
• Build a high-performing, engaged bench of Site GMs and site leads with active succession plans in place
• Deliver the region's full P&L and annual budgeting commitments

Regional Operations & Fleet Leadership

• Lead a region of several small-to-medium Warehouse/Delivery Centers by managing Site General Managers, and Site Leads to deliver products on-time, in-full, and damage-free to customers
• Partner closely with the Region Market Leader to drive revenue and profitable growth
• Own regional fleet performance — utilization, cost-per-delivery, maintenance, and driver safety. Drive last-mile delivery performance, route efficiency, chain of custody, and telematics
• Own the in-house logistics function and manage interfaces to third-party carriers and delivery partners where used
• Travel regularly across the region (~40%) to be present on-site, coach Site GMs in real time, and calibrate execution across facilities
• Hold full P&L and annual budgeting responsibility for the region, and work with Site GMs to develop and deliver site-level financial plans that ladder up to regional EBITDA targets
• Ensure financial oversight over all expense areas across sites, driving cost, service, safety, and quality KPIs through data-driven management
• Drive labor planning across all sites to ensure labor metrics are achieved by each warehouse
• Maintain a complete, region-wide understanding of inventory accuracy, and ensure product is handled to eliminate damage and loss at every facility

Safety, Compliance & Quality

• Ensure compliance with personnel, vehicle, and food safety standards (including OSHA and HACCP) across every site, and promote a positive safety culture region-wide
• Champion a safety-first culture while maintaining rigorous food safety and quality compliance across all facilities
• Ensure DOT compliance and maintain strong working knowledge of fleet, transportation, and driver safety regulations across the region

Continuous Improvement, Talent & Strategic Planning

• Lead process improvement projects across the region by working cross-functionally with Ops Ex and Supply Chain teams, creating and refining operational systems,…