Vice President, Client Delivery CDL

Client Delivery VP – Better Up

As Better Up’s Client Delivery VP you’ll play a crucial role in leading the formation and orchestration of the post‑sale strategy and execution for our largest and most strategic clients. This is an individual contributor role with no direct reports.

• Executive Relationship Stewardship: Build and sustain trusted relationships with client stakeholders after the sale — spanning executive sponsors, operating leads, and technical or program counterparts. Provide strategic clarity and thoughtful responsiveness across the partnership and develop a nuanced read of stakeholder dynamics.
• Experience and Program Design Stewardship: Act as steward of the overall learning and transformation experience across cohorts, work streams, and facilitators. Protect methodology integrity while adapting to client context and evolving business needs.
• End‑to‑End Delivery Leadership: Lead successful delivery of the Better Up experience for clients across operational, technical, and programmatic dimensions, translating client goals into executable plans.
• Coach and Facilitator Quality Partnership: Partner with facilitation and coaching leads to uphold a high bar for quality across participant experience, building strong feedback loops.
• Measurement, Insight, and Value Storytelling: Define and drive measurement that captures learning progress and business relevance, translating data into credible narratives for client leaders.
• Governance and Operational Clarity: Design and run governance mechanisms that create visibility, accountability, and momentum across the partnership.
• Strategic Communications and Change Leadership: Own the flow of communication across the life of the engagement, ensuring stakeholders receive timely and well‑calibrated updates.
• Voice of Client and Internal Influence: Serve as a credible advocate for client needs within the organization, surfacing themes that shape curriculum, product, and strategy.
• Cross‑Functional Leadership and Alignment: Lead post‑sale planning across Customer Success, Services, Product, People Insights, and other key partners, building shared understanding for effective collaboration.
• Risk Navigation and Escalation Leadership: Lead risk, issue, and escalation management, providing calm judgment and forward motion in high‑stakes situations.

• 15+ years of service and/or software delivery experience (execution and/or leadership)
• 10+ years of experience leading enterprise‑wide SaaS platform deployments (overseeing both operational and technical delivery)
• Excellent relationship building and management skills
• Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
• Exceptional strategic thinking and operational excellence skills
• Influencing/staff working cross‑functionally (independently navigate through an org)
• Strong program/project management skills (scrum/agile a plus)
• Ability to look around the corner / uncover early indicators of risk to drive proactive remediation
• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive‑level clients at Fortune 1000 companies
• Minimum 20% travel required (client onsite travel)

Our team thrives at the intersection of human expertise and AI capability. As an AI‑forward company, adaptation and continuous learning are part of our daily work. We look for teammates who are excited to evolve alongside technology, experiment boldly, and help define best practices for AI‑augmented work. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

• Access to Better Up coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 Better Up Inner Workdays
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year‑round charitable contribution of your choice on behalf of Better Up
• 401(k)…