Seasonal Licensed Healthcare Service Delivery Manager

Job Description - Seasonal Licensed Healthcare Service Delivery Manager (04C4E)

Seasonal Licensed Healthcare Service Delivery Manager

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.

You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You'll report to the Director of Operations. We're looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

• Improve the key success metrics associated with goals. These include:
  • Revenue Targets
  • Customer Satisfaction Score
  • Service Level Goals
  • Quality Goals
• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

• Minimum 1 year call center, equivalent work or sales management experience
• Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Understanding, interpreting, and manipulating data for reporting

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

The anticipated range for individuals expressing interest in this position is $22-$25/hr actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.