Revenue Cycle Management Supervisor

Summary of Job

The role of an RCM Supervisor is to lead an RCM team in maximizing eMDs and client profitability, fulfilling contractual obligations, and providing our clients with high quality customer service.

• Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations
• Use collection management system & reports to monitor accounts receivables
• Develop summaries of accounts for use in determining productivity & staffing levels
• Identify underlying issues that impact the success of collecting insurance claims
• Work with manager to develop and implement effective solutions for collections
• Stay abreast of code changes, updates to reimbursement guidelines and coverage policies
• Act as first level support for patient/client escalations

• Manage team; schedule/time off requests, project assignments, etc.
• Conduct team performance reviews as well as participate in the hire and termination of employees
• Coordinate new hire setup with infrastructure, third-party vendors, and clients
• Coordinate training on software processes and procedures for new department employees
• Assist RCM Manager with oversight of department policies and procedures