Director of Engineer & Security

Director Of Engineer & Security (DOE)

The Director of Engineer & Security (DOE) is the onsite leader of building, equipment and grounds condition and security of the hotel. This position will lead and/or perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The DOE is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment.

The DOE's focus on guests and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. This role is part of the Executive Leadership Team for the hotel.

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Manage day-to-day operations of the engineering & security areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
• Implement and supervise the preventative maintenance of Mechanical/Electrical areas, public areas and Guest Rooms per established standards and schedules.
• Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
• Process purchase requests for items needed by the Engineering department.
• Manage contractors while onsite, supervise work as needed and make sure work was properly performed.
• Inspect and evaluate the physical condition of facilities and recommend appropriate service improvements such as renovation, painting or furniture replacements.
• Ensure the building exterior and parking garage, storage spaces are clean and well maintained.
• Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
• Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.
• Perform maintenance and repairs on malfunctioning systems and equipment
• Coordinate, supervise, and perform preventive maintenance work.
• Order, receive supplies and maintain inventory of supplies and operating equipment.
• Review guest satisfaction survey results with employees.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Maintain high standards of personal appearance and grooming.
• Perform any other job-related duties as assigned.

Strategy and Planning:

• Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
• Assist with development of the Capital budget.

Financial Management:

• Participate in the management of the department's operating budget and assist in the development of the annual capital budget.
• Achieve budgeted revenues, control labor costs and expenses.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.

Managing your Team:

• Interview, hire, train, and promote Engineering & Security staff. Provide consistent feedback and recommend disciplinary action when appropriate.
• Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
• Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
• Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
• Coach team by providing specific feedback to improve knowledge, skills and performance.
• Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion:

• Utilize and collaborate with resources across different departments and corporate office.
• Motivate employees to perform to their highest…