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Enterprise Escalation Manager: Crisis Resolution
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-14
Listing for:
Gong.io
Full Time
position Listed on 2026-07-14
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
Gong is seeking a strategic Escalation Manager to own and orchestrate high‑stakes enterprise account crises across GTM, R&D, Product and Support. You will translate complex roadblocks into actionable requirements, marshal cross‑functional resources, and guide stakeholders to timely, data‑driven resolutions.
In this highly visible role, you will build escalation playbooks, analyze incident trends, and shape long‑term improvements that safeguard Gong’s revenue retention and customer experience for
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