Operations Manager
Listed on 2026-07-16
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Management
Operations Management, Project & Program Management, Business Analyst, General Management
The Manager, Operations manages a team of direct reports to drive the performance and growth of MAPS 1x1 Coaching products across variants like Mastery and Breakthrough. The Manager designs, executes, and monitors project timelines using Asana, while collaborating with the Director of Operations on major department initiatives. This position ensures high‑quality data reporting, handles survey analysis, and oversees CRM performance with Dhruvsoft, coach contract management, and revenue collection.
Additionally, this position determines resource needs for budget forecasting, establishes efficient SOP compliance, and mentors the operations team to align with KWRI objectives.
Austin Texas Corporate Office-TX-CO
About UsAustin, Texas-based Keller Williams Realty, LLC is the world’s largest real‑estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent‑centric, technology‑driven, and education‑based culture that rewards affiliated agents. If you’re ready to join an award‑winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.
- 2026 & 2025 Best Places to Work (Glassdoor)
- 2025 America's Most Admired Workplaces (Newsweek)
- 2025 Top Franchises for Women (Franchise Business Review)
- 2025 Best‑Led Companies (Glassdoor)
Product Management & Execution
- Ensures the growth and performance of the 1x1 Product Line metrics across all variants (Mastery, Breakthrough, 30‑60‑90, Leadership, Agent, Performance, Life, etc.).
- Advises on new product content, delivery, pricing, sales, and marketing strategies.
- Manages timely and accurate internal communications (KWRI, MAPS team, BGAs, and coaches) regarding new or updated products, messaging, and timelines.
- Analyzes 1x1 survey feedback and makes strategic recommendations to leadership.
- Collaborates with the Events Lead to define the Mastery Client experience at events.
Operations & Contract Management
- Ensures consistent and effective delivery of 1x1 Coaching Products.
- Manages MAPS CRM performance and development (including billing management and sync services to KWRI data) with contractor Dhruvsoft; holds developers accountable to contractual obligations, scope, and deadlines.
- Manages accurate contract administration for all 1x1 Coaches.
- Owns MAPS 1x1 Product Updates in online sales systems (Maxio) as well as critical documentation (e.g., Terms and Conditions, Value Propositions).
- Oversees accurate revenue collection for all 1x1 coaching clients.
- Audits Coach/BGA pay for all MAPS products and prepares reports for leadership approval.
- Tracks system renewal dates and costs to inform the budget and forecast.
Operational Strategy & Process Improvement
- Advises on complex operational strategy and measures the ROI of process improvements.
- Partners with MAPS Leadership in executing GPS goals and identifying Operations Team KPIs.
- Maintains deep, expert knowledge of current systems, tools, and processes; advises leadership on and implements new effective and efficient solutions.
- Develops tracking systems to ensure the integrity of SOP compliance, identifies areas for improvement, and recommends, implements, tests, and measures the effectiveness of new processes.
- Leads coordination with contracted roles to build strong partnerships, ensuring each project aligns with departmental and KWRI objectives while meeting high‑quality standards and tracking KPIs.
- Leads regular coordination with compliance and legal departments to address legal issues, contract reviews, and the creation of governing instruments.
Project Planning & Execution
- Leads project planning and execution.
- Supports the Director of Operations (DOO) with managing the initiation, launch, execution, and closure of all major MAPS projects.
- Identifies and liaises with key stakeholders to define project scope and objectives.
- Determines project timelines, related outcomes, and efficiencies (revenue, time, resources).
- Works closely with the DOO to ensure projects are…
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