Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support

Sr. Preventative Maintenance Program Manager, WWGS - Facility Operations Support

Job :  |  Services LLC

Amazon's Worldwide Grocery Stores (WWGS) Growth & Development team is searching for a Sr. Preventative Maintenance Program Manager to join our Facility Operations Support team. In this role, you will develop, implement, and manage comprehensive preventative maintenance programs across retail grocery operations. You will ensure optimal equipment performance, minimize downtime, reduce operational costs, and maintain compliance with safety and regulatory standards.

• Design and implement preventative maintenance programs for refrigeration, HVAC, electrical, plumbing, and store equipment across multiple grocery locations.
• Develop maintenance schedules, standard operating procedures, and best practices to maximize equipment lifespan and minimize unplanned downtime.
• Create and maintain asset management databases tracking equipment inventory, maintenance history, and performance metrics.
• Establish KPIs to measure program effectiveness and drive continuous improvement.
• Manage relationships with third‑party maintenance vendors and contractors; ensure service level agreements are met.
• Negotiate contracts and pricing for maintenance services while maintaining quality standards.
• Conduct vendor performance reviews and implement corrective actions when necessary.
• Coordinate emergency repair services and maintain rapid response protocols.
• Develop and manage annual preventative maintenance budgets; analyze costs and identify opportunities for reduction without compromising quality or safety.
• Track and report on maintenance expenditures, providing variance analysis and recommendations.
• Evaluate return on investment for equipment upgrades and replacement decisions.
• Ensure all maintenance activities comply with local, state, and federal regulations including OSHA, EPA, and FDA requirements.
• Maintain documentation for regulatory audits and inspections.
• Implement safety protocols for maintenance activities and ensure contractor compliance.
• Coordinate with Environmental Health & Safety teams on incident investigations and corrective actions.
• Partner with Store Operations, Facilities, and Real Estate teams to align maintenance programs with business objectives.
• Collaborate with Store Managers to address location‑specific maintenance needs and concerns.
• Work with Finance teams on capital planning and equipment replacement strategies.
• Communicate program updates and performance metrics to senior leadership.
• Leverage computerized maintenance management systems (CMMS) to optimize scheduling and tracking.
• Identify and implement new technologies to improve maintenance efficiency and equipment monitoring.
• Evaluate predictive maintenance solutions and IT sensors for proactive equipment management.
• Drive digital transformation initiatives within the maintenance function.

• Balance strategic program management with tactical problem‑solving.
• Spend approximately 40% of time on site visits, 30% on vendor/contractor management, 20% on data analysis and reporting, and 10% on compliance and documentation.
• Manage competing priorities across multiple locations simultaneously.
• Make quick decisions on repair vs. replace trade‑offs.
• Build strong relationships with Store Managers, vendors, and cross‑functional partners.
• Drive continuous improvement through data analysis and process optimization.

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.

• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• 2+ years of driving process improvements experience.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.
• Knowledge of general AI tools.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon offers a comprehensive benefits package including health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional Supplemental life plans), Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

• Chicago, IL – $ – $ USD annually
• Jersey City, NY – $ – $ USD annually
• Nashville, TN – $ – $ USD annually
• Austin, TX – $ – $ USD annually
• Seattle, WA – $ – $ USD annually