Assistant General Manager Travis Luxury Lease

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Bonus based on performance
• Competitive salary

The Travis is a premier 50-story luxury high‑rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

The Assistant General Manager supports the General Manager in overseeing the daily operations, financial performance, resident experience, and administrative functions of The Travis.

This position plays a key leadership role in maintaining operational standards, supporting the onsite team, and delivering personalized service consistent with a premier luxury high‑rise community. The ideal candidate combines strong financial and operational knowledge with exceptional communication, attention to detail, and a hospitality-focused approach.

• Support the General Manager in overseeing daily community operations
• Assist with implementing policies, procedures, and service standards
• Provide guidance, training, and support to the onsite team
• Assume responsibility for community operations in the General Manager’s absence
• Conduct regular inspections of apartment homes, amenities, common areas, and leasing spaces
• Coordinate with maintenance, leasing, concierge, housekeeping, and vendor teams to address operational priorities
• Monitor vendor performance and support property projects and improvements
• Participate in manager‑on‑duty and emergency response responsibilities as needed
• Maintain a professional, organized, and service‑oriented office environment

• Support rent collection, account reconciliation, invoice processing, and resident account management
• Review resident ledgers and address outstanding balances, returned payments, late fees, and account discrepancies
• Manage delinquency efforts professionally and in compliance with applicable requirements
• Prepare resident notices, payment reminders, and related account correspondence
• Assist with monthly reporting, financial closeout, accruals, variance research, and reconciliations
• Review invoices for accuracy, documentation, coding, and approval
• Assist with budgeting, forecasting, expense management, and cost‑control initiatives
• Prepare weekly and monthly reports related to occupancy, leasing, renewals, collections, delinquency, and property performance
• Support ownership reporting and identify opportunities to improve revenue or control expenses

• Build strong resident relationships through responsive, personalized, and professional service
• Maintain a polished appearance and professional demeanor that reflects the standards of a premier luxury high‑rise
• Create a sense of distinction while maintaining a warm, approachable, and welcoming community environment
• Address resident concerns promptly and follow through to resolution
• Handle sensitive matters with professionalism, discretion, and sound judgment
• Support resident retention, renewal outreach, and engagement strategies
• Coordinate with onsite teams to ensure resident requests are completed within established standards
• Assist with resident events, lifestyle programming, and community engagement initiatives
• Monitor resident feedback and recurring concerns to identify opportunities for improvement
• Support concierge and hospitality‑focused services that elevate the resident experience

• Support the leasing team in achieving occupancy, revenue, and lease‑up goals
• Mai…