Senior VA Account Manager

About Sonder Mind

At Sonder Mind, we know that therapy works. Sonder Mind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. Sonder Mind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, Sonder Mind's clinicians are committed to delivering best‑in‑class care to all patients by focusing on high-quality clinical outcomes.

To enable our clinicians to thrive, Sonder Mind defines care expectations while providing tools such as clinical note‑taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest Sonder Mind news, get to know our clients, and learn about what it’s like to work at Sonder Mind, you can follow us on Instagram, Linked In, and Twitter.

At Sonder Mind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions.

Sonder Mind is hiring a VA Account Manager to join our Military and Government Partnerships team. This role manages day-to-day relationships across two key partnership channels: VA Medical Centers (VAMCs) operating under the Community Care Network (CCN), and TRICARE‑covered active duty service members and their dependents through MTFs (Military Treatment Facilities), base clinics, and Family Readiness programs. You will serve as the primary point of contact across your assigned territory, helping Veterans, active duty families, and military‑connected individuals access mental health services through Sonder Mind.

You’ll work closely with the Head of Military and Government Partnerships, Care Operations, and the senior AMs, managing a defined set of VA and TRICARE relationships and building deep familiarity with the referral systems, authorization workflows, and people that make both partnership channels work.

This is a great fit for someone who wants to grow their account management experience in a mission‑driven, complex dual‑channel partnership environment serving those who serve.

• Manage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, responsive point of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channels.
• Support Veterans in accessing Community Care Network (CCN) mental health services and TRICARE‑covered active duty dependents in accessing in‑network behavioral health care — resolving scheduling, onboarding, and access barriers in partnership with internal teams.
• Track referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs team.
• Train VAMC staff on Sonder Mind's CCN referral processes and MTF/base clinic staff on TRICARE authorization and scheduling workflows, ensuring all partners can send referrals confidently.
• Coordinate with Care Coordination, Provider Success, and Billing teams to resolve account‑level issues affecting both VA and TRICARE beneficiaries.
• Maintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in Salesforce.
• Support the senior AM and Head of Military and Government Partnerships with reporting, site‑specific insights, and preparation for strategic conversations across both VA and TRICARE accounts.

• In the first 30 days:
  You've completed onboarding, learned the VA CCN referral management systems, TRICARE authorization workflows, and Sonder Mind's internal processes, and established initial contact with VAMC and MTF sites in your territory.
• In 90 days:
  You're independently managing day-to-day relationships across both VA and TRICARE accounts — responding to inquiries, resolving access barriers, and maintaining an accurate picture of account health across your sites.
• In 6 months:
  Your territory is running smoothly across both channels —…