Head of Service Excellence & AI QA Roadside
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-20
Listing for:
Allstate Insurance Company
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Project & Program Management, Change Management, IT Project Manager, Operations Management
Job Description & How to Apply Below
Allstate Insurance Company is seeking a Senior Manager, Service Excellence – Allstate Roadside, to lead strategy, execution, and continuous improvement of learning, quality, and service recovery across Roadside Assist Center operations. You will ensure frontline readiness, oversee Rescue Management Team, and connect training with QA, AI‑enabled monitoring, and customer experience improvements.
The role requires expert leadership, data‑driven decision making, and a track record of transforming
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