Sr. Manager, Conversational Platforms - Software Development & Engineering

Job Summary

This role manages a team of experienced engineers, fostering a culture of innovation and professional development. It oversees the design and update of software and web applications, aligns them with business goals, and collaborates cross‑functionally to set project requirements, timelines, and budgets. The position manages stakeholder communication, monitors industry trends, and develops proposals for technological enhancements.

• Lead and mentor a team of experienced engineers, fostering an inclusive culture that encourages innovation and continuous learning.
• Oversee planning and design of software and web applications to align with strategic initiatives.
• Collaborate with cross‑functional teams to define project requirements, set timelines, and maintain effective communication.
• Manage software design and application updates, coordinate rollouts, and ensure technical specifications are met.
• Implement key performance indicators for development processes and advocate best practices to improve efficiency and product quality.
• Ensure deliverables meet deadlines, specifications, and budgets while mentoring staff for professional growth.
• Monitor industry technological developments, evaluate external products, and keep the team’s knowledge current.
• Develop proposals for software changes and manage capital expenditure projects to drive innovation and operational excellence.
• Manage stakeholder relationships, including leadership, and lead cross‑project communications.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, punctual attendance and be able to work nights, weekends, and variable schedules as needed.

This position is ineligible for visa sponsorship. Applicants must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Education: Bachelor’s Degree (preferred). Experience and coursework may be considered.

Experience: 7‑10 years relevant work experience.

• Understand and apply Comcast’s Operating Principles.
• Own the customer experience, think and act in ways that put our customers first and make them promoters of our products and services.
• Learn enthusiastically and advocate of our technology, products, and services.
• Work collaboratively, bring new ideas, and help elevate opportunities to better serve customers.
• Support a culture of inclusion and act with integrity for coworkers, customers, investors, and communities.

Conversational AI, Dialogflow, Git Hub, Google Cloud Platform (GCP), Google Cloud Run, Microsoft Visual Studio Code, Python.

National pay range: $ – $ USD. The selected candidate will receive base pay within the posted range, plus eligibility for bonuses and comprehensive benefits that support physical, financial, and emotional well‑being.

Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Applicants with arrests or convictions will be considered in accordance with applicable laws and regulations.