Director, Service Line Development

Overview

The Director, Service Line Development provides operational leadership for Central Health’s clinical service line portfolio, including existing, new, and expanded clinical programs. This position translates approved service line strategies into executable operating plans, implementation workplans, launch readiness plans, performance measures, and sustainable operating models. The Director partners with executive, clinical, financial, and operational leaders to evaluate growth opportunities, develop business cases, assess operational and financial feasibility, and ensure new or expanded services are implemented effectively.

This role leads cross‑functional execution, monitors risks, dependencies, milestones, access, quality, productivity, patient experience, and financial performance, and supports post‑launch stabilization and continuous improvement.

Essential Functions
Service Line Growth and Development
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Leads service line development efforts for specialty and clinical services by identifying growth opportunities, assessing market demand, evaluating access gaps, reviewing organizational readiness, and converting approved priorities into operationally actionable initiatives aligned with community needs and organizational goals.
Business Planning and Financial Feasibility
:
Develops business plans, budgets, pro formas, and investment recommendations for new and expanded services. Evaluates operational feasibility, implementation requirements, staffing models, reimbursement considerations, capital needs, and long‑term financial sustainability.
Implementation, Launch Readiness, and Operational Handoff: Directs the full lifecycle of service implementation, including planning, governance, approvals, launch readiness, task execution, milestone tracking, and operational handoff. Develops and maintains implementation workplans, coordinates action items across clinical leadership and support functions, and ensures initiatives are executed on time, within scope, and with clear operational ownership.
Capacity, Staffing, Space, and Workflow Planning: Leads execution planning for the clinical services portfolio by assessing organizational capacity and developing recommendations related to staffing, space, equipment, scheduling, access, workflows, and operational sequencing to support sustainable service growth.
Operational Execution and Cross-Functional Alignment: Serves as the operational leader for complex, high‑priority specialty and clinical initiatives. Converts strategic decisions into actionable tasks, timelines, owners, and deliverables; facilitates regular status reviews; removes barriers; escalates enterprise risks; aligns stakeholder decisions; and ensures cross‑functional teams meet key milestones required for successful implementation and operational continuity.
Performance Management and Continuous Improvement: Oversees post‑launch stabilization and ongoing performance across assigned services. Maintains routine reporting on operational, financial, access, quality, patient experience, productivity, and milestone indicators; identifies trends, gaps, and variances; follows up on corrective actions; and directs operational changes to improve performance, accountability, and scalability.
Team Leadership and Execution Accountability: Provides leadership to managers, program leaders, and cross‑functional teams supporting specialty and clinical services. Establishes clear accountability for deliverables, develops leadership capability, supports performance management, and represents the function in senior‑level operational planning, execution, and decision‑making forums.
Quality, Compliance, and

Risk Management:

Ensures service development and operational activities comply with applicable regulatory, accreditation, privacy, contracting, and organizational requirements. Partners with clinical, quality, and compliance leaders to identify risk, strengthen governance, and implement mitigation strategies.
Provider, Referral, Vendor, and Partnership Operations: Develops effective relationships with physicians, referral partners, vendors, and community stakeholders to support…