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Partner Technical Services Lead – Escalations & Ops
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-26
Listing for:
AlleyCorp
Full Time
position Listed on 2026-07-26
Job specializations:
-
Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
MongoDB is seeking a Manager, Technical Services Partner Support based in Austin, TX, to lead a team of seasoned engineers handling partner-facing cases and escalations. The role focuses on coaching, operational excellence, and scalable support for a fast-growing partner ecosystem.
This leadership position emphasizes calm execution during escalations, customer outcomes, and collaboration across Engineering, Product, and Customer Success to strengthen the Partner Support function.
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