Client Services Manager

Client Services Manager

Brown and Caldwell (BC) is excited to offer a fantastic opportunity to drive our sales strategy in the Texas market for water and wastewater engineering and consulting services.

As a Client Services Manager (CSM), you will bring your skills and experiences to balance growth leadership with oversight of quality, risk, and profitability. You will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

The CSM role serves as a strategic account leader responsible for defining and executing multi-year growth strategies for priority clients, strengthening executive-level relationships, aligning enterprise resources and multidisciplinary teams around a shared client vision, and leveraging client and market intelligence to position BC as a trusted advisor. This highly respected role drives meaningful revenue growth across service lines and markets through successful leadership of Client Service Teams (CSTs), pursuit of complex opportunities, delivery of high-quality and profitable programs, effective portfolio management, and the cultivation of long-term enterprise relationships.

The Texas market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding client service and achieving positive outcomes for both the environment and our clients.

Responsibilities:

• Define and lead enterprise-level growth strategies for clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CSM talent through active coaching and sponsorship.
• Maintain executive-level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship:

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and

Competencies:

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive-level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience:

• Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience:

• Professional Engineer registration in the State of Texas.
• Prior experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution.

Education:

• A bachelor's degree in engineering,…