Senior Manager, UX Design, WFM Product Management & E-Commerce

Senior UX Design Manager

Are you passionate about designing experiences that millions of Whole Foods Market customers and thousands of team members interact with every day? In this role, you'll own the end-to-end design vision across both customer-facing and enterprise tools that power one of the most beloved grocery brands in the country. You'll lead a team of UX designers working across multiple product portfolios, from how customers discover and order groceries online, to the tools that help 100,000+ team members manage inventory, tasks, and food preparation in 500+ stores.

This is a hands-on leader role. You'll set strategy and raise the design bar while also rolling up your sleeves on high-priority work. You'll develop strong relationships with Product, Engineering, and Research counterparts throughout the product development process, and you'll build a team culture where designers do the best work of their careers.

The right candidate thrives at the opportunity to have impact across a broad product portfolio and customer base. You navigate ambiguity across stakeholders, bring clarity through systems thinking, and champion AI-forward design that goes beyond chatbots toward intelligent, contextual experiences. You believe that great design is more than how something looks. It's how it works for real people in real stores, on real devices, every single day.

Come build the future of grocery with us.

• Lead, mentor, and grow a high-performing design team.
• Define and communicate a cohesive design vision across e-commerce experiences and enterprise operations and category management tools, ensuring consistency and quality across every touchpoint.
• Partner deeply with Product, Engineering, and Research.
• Establish and evolve design processes and operations.
• Present design work and strategy to leadership.
• Navigate complexity and competing priorities.
• Champion design systems and consistency.
• Balance hands-on design work with team leadership.

A day in the life blends strategic leadership with hands-on craft. You might start your morning coaching a designer through a complex supply chain workflow, then jump into a design critique refining the in-store task management experience. Afternoons could involve partnering with product teams to understand how a new AI capability should surface in an enterprise tool, or facilitating a co-creation workshop with store operations stakeholders.

You'll spend time removing blockers for your team, reviewing how products perform through usability feedback and operational metrics, and collaborating with partners across engineering and research to maintain design quality e days you're presenting UX strategy to senior leaders; other days you're sketching out a concept for how pricing, assortment, and space planning tools should work together. The constant thread: solving real problems for grocery customers and the team members who serve them, while developing your team to do their best work.

About the team:
Our mission is to make grocery shopping delightful for customers and store operations effortless for team members. You'll lead designers who build online ordering experiences, category management tools (assortment, pricing, promotions, and space planning), in-store task and inventory systems, and the platforms that connect them all. You'll partner daily with product managers, engineers, and researchers, and collaborate with store operations and business stakeholders to ground your work in real needs.

Our customers are both the millions of people who buy groceries and the team members who keep stores running. The problems are tangible, the scale is massive, and the food is great.