Director, Global Crisis Resources

Director, Global Crisis Resources

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As Director, Global Crisis Resources, you will lead global programs. These programs help eBay anticipate, prepare for, address, and bounce back from critical incidents, operational disruptions, and new international threats.

Reporting within Enterprise Management Resources, or EMR, this leader will establish the strategy, governance, and operating model for crisis management, intelligence, investigations, enterprise resilience, and program integration. The Director will bring these capabilities together into a coordinated, intelligence-led function that provides timely situational awareness, supports effective decision-making, and strengthens organizational preparedness!

The successful candidate will be a strategic and experienced leader who combines crisis leadership, operational rigor, prudent decision-making, and strong business insight. This individual will use intelligence, data, scenario planning, and cross-functional partnerships to help protect eBay's people, sustain business operations, and safeguard the company's reputation in an increasingly complex global environment!

Strategic Leadership and Governance

• Define and complete the long-term vision, strategy, and operating model for Global Crisis Resources.
• Establish governance frameworks, policies, standards, procedures, and playbooks aligned with enterprise priorities, risk tolerance, and applicable regulatory requirements.
• Develop multi-year strategic plans, objectives and key results, performance measures, and investment roadmaps that advance crisis preparedness and enterprise resilience.
• Translate enterprise risks and emerging global developments into actionable priorities for senior leaders and business partners.
• Provide strategic counsel and risk-based recommendations to executive leadership regarding geopolitical developments, emerging threats, operational disruptions, and organizational resilience.
• Establish clear roles, decision rights, blocking issue protocols, and accountability mechanisms across emergency response, information analysis, inquiry processes, and continuity programs.

Global Intelligence and Situational Awareness

• Lead global intelligence, crisis monitoring, and operational insight functions.
• Establish and maintain an intelligence-led approach to global risk through threat monitoring, collection, analysis, assessment, and reporting.
• Assess geopolitical, social, environmental, regulatory, and operational developments that may affect eBay's employees, operations, markets, or reputation.
• Ensure intelligence products are timely, relevant, objective, and tailored to the needs of executives, crisis teams, regional leaders, and business functions.
• Develop processes for identifying indicators and warnings, advancing emerging risks, and supporting proactive business decisions.
• Deliver executive-level intelligence briefings, strategic risk assessments, incident updates, and forward-looking analysis.
• Maintain productive relationships with intelligence providers, government agencies, law enforcement, industry associations, and peer organizations to strengthen awareness and response capabilities.

Crisis Management and Incident Response

• Lead the enterprise crisis management framework and coordinate the response to high-impact incidents across global operations.
• Establish and maintain crisis governance, incident command structures, executive response protocols, and…