Director, Professional Services

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do:

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

As the Director, Professional Services
, you will lead a high-performing organisation who deliver world‑class implementations and training on Logic Monitor’s and/ or Catchpoint industry‑leading platform. Your mission is to ensure every customer deployment achieves success through best‑in‑class SaaS practices, driving measurable outcomes that reflect Logic Monitor’s commitment to excellence.

In this role, you will develop and empower the next generation of technical leaders
, fostering a culture of accountability, collaboration, and innovation. You will shape the technical delivery strategy for customers, driving operational efficiency and scalability through metrics‑based leadership and continuous improvement.

You will collaborate cross‑functionally with Product, Engineering, and Customer Success to refine processes, optimise outcomes, and ensure Logic Monitor’s most advanced and complex solutions are delivered with precision, quality, and customer satisfaction at the forefront.

Here’s a closer look at this key role:

• Lead and develop Professional Services organisation, including both managers and individual contributors
  , ensuring high performance, accountability, and engagement.

• Build leadership capacity within the team by coaching managers on performance management, resource planning, and professional growth.

• Define and execute a long‑term organisational strategy that supports Logic Monitor’s global Professional Services objectives.

• Foster a culture of collaboration, innovation, and continuous improvement across all delivery functions.

• Serve as a key member of the Professional Services leadership team, influencing strategic direction, resourcing models, and delivery best practices.

• Establish and monitor key performance indicators (KPIs) that measure delivery efficiency, utilisation, quality, and customer satisfaction.

• Drive operational excellence through consistent use of data, analytics, and continuous improvement frameworks.

• Ensure balanced staffing across teams and geographies to meet business objectives and maintain healthy workloads.

• Oversee adherence to delivery methodologies, documentation standards, and compliance with Logic Monitor’s quality and security practices.

• Champion Logic Monitor’s delivery excellence by ensuring that every customer…