Provider Experience Project Manager
Listed on 2026-08-09
-
Management
Healthcare Management -
Healthcare
Healthcare Management
Career Opportunities:
Provider Experience Project Manager (19821)
Posting 19821
-Posted
08/07/2026
-Health & Human Services Comm
MCS Ops DEC and Admin
-Healthcare Support-bc $6,377.50-$9,166.66
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Provider Experience Project Manager
Job Title:Project Manager IV
Agency:Health & Human Services Comm
Department:MCS Ops DEC and Admin
Posting Number:19821
Closing Date:08/21/2026
Posting Audience:Internal and External
Occupational Category:Healthcare Support
Salary Range:$6,377.50-$9,166.66
Pay Frequency:Monthly
Salary Group:TEXAS-B-26
Shift:Day
Additional Shift:None
Telework:None
Travel:Up to 5%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility
Location:
Job Location City:AUSTIN
Job Location Address:4601 W GUADALUPE ST
Other Locations:None
MOS Codes: ,KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI
16
Brief
Job Description:
The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate for the position of Provider Experience Project Manager (Project Manager IV), reporting to the Director of Provider Experience for Operations. The MCS Operations department delivers infrastructure for both the managed care and fee-for-service delivery models within Texas Medicaid, one of the largest healthcare programs in the country, serving approximately 4 million Texans.
Key department deliverables include claims resolution, acute care claims processing, provider enrollment, IDD Waiver Programs, Vendor Drug Program, and management of Medicaid Modernization. MCS is driven by its mission to deliver high quality, cost-effective services to Texans.
The Provider Experience Project Manager performs advanced, senior-level project management work focused on improving the experience of providers who interact with HHSC and the Texas Medicaid program. The position supports projects related to provider enrollment, system modernization, customer experience, process improvement, quality review and operational performance. The role will initially support work related to the Provider Enrollment Management System(PEMS), and may expand to other Medicaid systems and provider-facing processes as modernization efforts continue.
KSAs:
Knowledge of:
- Project management principles, methods, and practices.
- Public administration and organizational management.
- Medicaid, CHIP, or other publicly funded healthcare programs.
- Provider enrollment, provider relations, or provider-facing business processes.
- Customer experience, user experience, and voice of the customer methods.
- Process improvement, quality assurance, and audit practices.
- State and federal laws, rules, regulations, and policies related to healthcare programs.
- Smartsheet or other project management systems used to track schedules, deliverables, risks, issues, and project status.
Skill in:
- Managing complex projects from initiation through implementation.
- Developing project plans, schedules, milestones, reports, and executive briefings.
- Communicating project information clearly to leadership, staff, vendors, providers, and interested groups.
- Facilitating meetings, work groups, and decision-making sessions.
- Identifying problems, evaluating alternatives, and recommending practical solutions.
- Managing multiple priorities and projects at the same time.
- Analyzing data, project trends, stakeholder feedback, and operational processes.
- Preparing written materials, presentations, and reports.
Ability to:
- Initiate and manage enterprise-level or multi-agency projects,
- Demonstrate business need, project feasibility, and alignment with strategic priorities.
- Communicate project…
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