Director, Trust & Safety

Director, Trust & Safety

Location:

Austin, TX | Hybrid

Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters seeking stays of 30 days or more. Our diverse tenant base includes traveling medical professionals, corporate contractors, digital nomads, relocating families, academics, and more. With a growing network of 300,000+ listings and over 240,000 landlords nationwide, Furnished Finder helps renters find real homes in real communities—without booking fees or hidden costs.

In 2025, Newsweek named Furnished Finder one of America’s Best Online Platforms, ranking us #1 in the Real Estate category.

Founded in 2014, we continue to redefine flexible housing for the modern renter.

When you join Furnished Finder, you’re joining a leadership team with 70+ years of combined experience across real estate and travel. As we enter our next phase of growth, we’re looking for curious, motivated self-starters who are excited to learn, build, and grow alongside an industry-leading team. With roles based in Austin, TX (our HQ) and remote opportunities available, we’re growing quickly—and we’d love to meet you.

Furnished Finder is looking for an experienced Director of Trust & Safety to lead the strategy, operations, and continued evolution of Trust & Safety across one of the nation's fastest-growing online rental marketplaces.

Reporting directly to the Chief Operating Officer, you will own the performance and strategic direction of our Trust & Safety function, leading initiatives across fraud prevention, identity verification, investigations, moderation, marketplace integrity, and operational excellence.

Success in this role requires a leader who can balance operational execution with strategic thinking. You'll partner closely with Product, Engineering, Data, Customer Experience, Legal, and Executive Leadership to proactively identify emerging risks, influence product priorities, and implement scalable solutions that strengthen trust across our marketplace.

This is an opportunity to shape the future of Trust & Safety at Furnished Finder by leveraging automation, AI-enabled capabilities, data-driven decision making, and cross-functional collaboration to build a safer, more trusted experience for both property owners and renters.

• Define and continuously improve the metrics that measure Trust & Safety effectiveness, platform integrity, fraud prevention, operational performance, and user trust.
• Develop executive reporting andtranslatemarketplace threats, trust-related costs, and operational insights into clear business priorities and invest mentor marginaccretiverecommendations.
• Establish annual and quarterlyobjectivesaligned to measurable improvements in platform integrity, fraud prevention effectiveness, and operational efficiency

• Design and scale the Trust & Safety operating model, including organizational structure, talent strategy, workflows, tooling, automation, and data capabilitiesrequiredto support a growing marketplace.
• Develop the long-term Trust & Safety roadmap, balancing operational needs with strategic investments in product, technology, and process improvements.
• Establish performance standards, operating procedures, quality frameworks, and accountability mechanisms that drive consistent decision-making and continuous improvement
• Own the vision, strategy, and roadmap for Trust & Safety at Furnished Finder.
• Define long-term priorities that improve marketplace integrity while supporting business growth.
• Develop executive reporting and KPIs that provide visibility into fraud trends, operational performance, and platform health.
• Translate emerging risks into actionable recommendations for Executive Leadership.

• Partner with Product, Engineering, and Data to prioritize and deliver solutions that improve fraud prevention, identity verification, moderation, automation, and marketplace integrity.
• Define business requirements and success metrics for Trust & Safety tooling, AI-enabled…