Senior Manager, UX Design, WFM Product Management & E-Commerce

Description

Are you passionate about designing experiences that millions of Whole Foods Market customers and thousands of team members interact with every day? We're looking for a Senior UX Design Manager to lead the UX team for Worldwide Grocery Stores (WWGS), the organization behind Whole Foods Market's digital products, in-store technology, and category management solutions.

In this role, you'll own the end-to-end design vision across both customer-facing and enterprise tools that power one of the most beloved grocery brands in the country. You'll lead a team of UX designers working across multiple product portfolios, from how customers discover and order groceries online, to the tools that help 100,000+ team members manage inventory, tasks, and food preparation in 500+ stores.

This is a hands-on leader role. You'll set strategy and raise the design bar while also rolling up your sleeves on high-priority work. You'll develop strong relationships with Product, Engineering, and Research counterparts throughout the product development process, and you'll build a team culture where designers do the best work of their careers.

The right candidate thrives at the opportunity to have impact across a broad product portfolio and customer base. You navigate ambiguity across stakeholders, bring clarity through systems thinking, and champion AI-forward design that goes beyond chatbots toward intelligent, contextual experiences. You believe that great design is more than how something looks. It's how it works for real people in real stores, on real devices, every single day.

Come build the future of grocery with us.

• Lead, mentor, and grow a high-performing design team. Manage a team of UX designers (senior, mid-level, and contractors) across multiple product portfolios, building a collaborative culture that attracts and retains top design talent.

• Define and communicate a cohesive design vision across e-commerce experiences and enterprise operations and category management tools, ensuring consistency and quality across every touchpoint from online basket-building to in-store task management.

• Partner deeply with Product, Engineering, and Research. Serve as a bridge between UX and cross-functional partners from requirements gathering and use cases to scheduling, resource allocation, and managing interdependencies.

• Establish and evolve design processes and operations. Implement scalable mechanisms including sprint planning, design critiques, capacity management, portfolio allocation, and quality standards that enable the team to ship high-impact work at pace.

• Present design work and strategy to leadership. Communicate design rationale, progress, and impact to senior stakeholders and executive leadership, connecting customer needs and business goals into a clear narrative.

• Navigate complexity and competing priorities. Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs against technical constraints across diverse product areas and stakeholder groups.

• Champion design systems and consistency. Drive adoption and evolution of component libraries and pattern guidelines that scale across multiple product teams.

• Balance hands-on design work with team leadership, contributing directly to high-priority, ambiguous projects while enabling your team to own their work end-to-end.

Your day blends strategic leadership with hands‑on craft. You might start your morning coaching a designer through a complex supply chain workflow, then jump into a design critique refining the in‑store task management experience. Afternoons could involve partnering with product teams to understand how a new AI capability should surface in an enterprise tool, or facilitating a co‑creation workshop with store operations stakeholders.

You'll spend time removing blockers for your team, reviewing how products perform through usability feedback and operational metrics, and collaborating with partners across engineering and research to maintain design quality e days you're presenting UX strategy to senior leaders; other days you're sketching out a concept for how pricing,…