Call Center- On-Site Supervisor

Saratoga Medical is hiring a Call Center
- On-Site Supervisor
in Austin, TX
. Package includes competitive rate, paid time off and benefit options.

Saratoga Medical has an exciting opportunity for a Call Center
- On-Site Supervisor at Austin, TX
. This is a great full-time opportunity, 40 hours work week schedule, Monday to Friday, excluding Federal holidays.

• High school diploma/GED plus 3+ years of contact center or customer service experience, including 1+ year in a lead or supervisory role.
• Associate's or Bachelor's degree in a related field may substitute for up to 2 years of experience.
• Experience with contact center operations, coaching, performance management, quality monitoring, and attendance management preferred.
• Strong ability to manage a high-volume workforce and address performance/compliance issues.
• No license or certification required.
• Must obtain required City-issued identification/security clearance.

Saratoga Medical Center, Inc. is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.