Director Regulatory & Compliance Biz Ops

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we empower millions of buyers and sellers globally by building a safe, reliable, and compliant marketplace where ecommerce thrives. The Platform Governance, Compliance & Innovation team plays a strategic role in shaping how our business aligns with evolving regulatory and marketplace expectations.

We are seeking a highly strategic and execution-oriented Director of Business Operations to lead a newly formed horizontal Business Operations function supporting enterprise-wide initiatives across Payments Compliance, Platform Governance, and Regulatory Programs.

This leader will serve as the operational backbone of a global organization, ensuring that enterprise commitments are delivered on time, with rigor, and with measurable impact. The role combines portfolio governance, planning, data oversight, vendor management, and operational excellence.

This is a high-visibility leadership role requiring strong judgment, structured thinking, and the ability to drive clarity across ambiguity in a rapidly evolving regulatory environment.

• Lead the operating cadence for a portfolio of compliance and regulatory initiatives, ensuring alignment with enterprise-wide milestones
• Ensure executive-level visibility into progress, risks, and mitigation plans
• Build and maintain a RASCI model that aligns stakeholders, clarifies roles, and enables decisive execution
• Establish routines for issue escalation, and refinement of processes as demands evolve
• Shape the internal narrative on organizational impact, risk mitigation, and performance outcomes and translate into high-quality executive and ELT-ready materials
• Serve as the primary liaison on budget to ensure the organization stays within its allocated budget while maximizing output

• Lead and coordinate the organization’s annual and half-yearly planning cycles
• Help develop clear requirements, investment proposals, and resourcing plans
• Partner with Product, Engineering, Legal, Analytics, Finance, and other cross-functional stakeholders to ensure plans are aligned, achievable, and appropriately sequenced
• Drive prioritization and trade-off decisions across the portfolio

• Partner with Analytics to establish and maintain governance over core metrics, definitions, and reporting standards across the Organization
• Ensure data integrity, consistency, and traceability across multiple functional inputs and internal and external reporting channels

• Drive cost-reduction strategies through meticulous vendor performance tracking and SLA enforcement
• Coordinate contract strategy and renewals with business teams, legal operations & procurement
• Develop vendor scorecards and cost optimization frameworks

• Act as the lead “integrator” across Compliance, Regulatory, Product, Engineering, Analytics and Legal teams to reduce friction in the lifecycle and improve quality and velocity of progress
• Drive post-mortems, and audit readiness…