Sr. Program Manager, Special Projects, Grocery Stores; WWGS Workforce Management Team

Description

The Workforce Management Sr. Program Manager is responsible for defining and delivering strategic objectives and projects that span across the Forecasting, Staffing, and Scheduling verticals within WWGS Workforce Management. In addition to driving cross-program initiatives, this role will help shape and refine our store leadership structure vision across retail formats, ensuring our organizational models support long-term operational excellence. This role operates with significant ambiguity to identify, shape, and drive midterm projects and milestones that advance our overarching WWGS labor strategy.

You will work across Finance, Process, Field, Store Development Growth and HR teams to define and improve leadership structures, refine business architecture across multiple retail concepts, and leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios. This role requires strong cross-functional partnership with domain Single-Threaded Owners (STOs), partner teams, and leadership to ensure strategic deliverables are executed on time, at quality, and in alignment with WWGS priorities.

• Own and deliver strategic workforce management initiatives that span across Forecasting, Staffing, and Scheduling verticals, from problem definition through implementation
• Define midterm projects and milestones that advance the overarching WWGS labor strategy, translating ambiguous priorities into actionable plans with clear deliverables and dependencies
• Coordinate requirements and inputs across Forecasting, Staffing, and Scheduling STOs to ensure cohesive execution
• Define and drive strategic projects and objectives that span multiple verticals, operating with ambiguity to shape scope, milestones, and success criteria
• Identify and resolve blockers; escape risks with clear recommendations and mitigation plans
• Drive high-level stakeholder management and coordination across senior leadership; consolidate status reporting and communicate progress, risks, and strategic recommendations
• Ensure deliverables meet defined success criteria and drive measurable business outcomes
• Partner with Finance, Process, Field, and HR teams to shape and refine the store leadership structure vision across retail formats, define improvements to organizational models, and drive scalable delivery aligned to our long-term business architecture
• Leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios, supporting informed decision-making across retail formats

The WWGS Workforce Management team delivers comprehensive workforce planning capabilities across all WWGS retail formats. Our core capabilities span Volume & Labor Forecasting, Staffing, and Scheduling, and we are focused on building trust through accuracy, simplifying and standardizing processes, establishing governance, and driving innovation with flexibility. This role sits at the intersection of all three verticals, ensuring tactical execution remains cohesive and connected to the organization’s strategic goals.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree or equivalent practical experience

• Experience in workforce management, labor strategy, business architecture, or multi-format retail operations
• Demonstrated ability to manage complex, ambiguous programs in fast-paced environments
• Strong written and verbal communication skills; proven ability to influence without authority and manage complex stakeholder relationships across organizational boundaries
• Experience leveraging data analytics, AI/ML tools, or scenario modeling to support strategic workforce decisions
• PMP, PgMP, or equivalent certification
• MBA or advanced degree
• Familiarity with Amazon's Leadership Principles and working backwards methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability,…