Digital Banking Operations Director

Why Join Q2?

As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year‑round Q2 Change Makers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together.

From company‑wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture‑building experiences—we create opportunities to connect, grow, and make an impact.

We're looking for an Operations Director to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100million, this team builds and scales the platforms that millions of customers rely on every day. Reporting to the Managing Director of Digital Banking, you'll be the operational backbone of a complex, high‑velocity organization.

You'll own the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver m defining how work flows through the organization to ensuring priorities stay synchronized across teams, you'll create the structures and discipline that drive results. This is a high‑impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large‑scale execution.

Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution. Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures. Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.

Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.

Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline. Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities. Build business cases, conduct variance analyses, and track performance against plan to maintain accountability and drive informed decision‑making. Partner with Finance on budget cycles and cost optimization, but lead on operational prioritization and resource allocation.

Establish processes, workflows, and governance structures that enable the organization to operate at scale without creating bureaucracy. Define how cross‑functional teams (Product, Engineering, Technical Leadership) align and make decisions — creating clarity without slowing execution. Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals. Continuously improve operating rhythms and practices to reduce friction, accelerate decision‑making, and enhance team effectiveness.

Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans. Facilitate 3‑in‑a‑box alignment (Product, Engineering, Technical Leads) to ensure clear…