Automotive Service Manager

About the Opportunity Our franchised dealership is seeking an experienced Service Manager to lead our service department and drive performance across customer satisfaction, profitability, and operational efficiency. This is a high-visibility leadership role for a proven fixed-ops professional who knows how to build a productive, accountable team and deliver a first-class customer experience. If you thrive on hitting numbers, developing technicians and advisors, and running a tight, profitable shop, we want to talk to you.

What You'll DoLead the day-to-day operations of the service department, including scheduling, workflow, and shop capacity management

Own department profitability — labor and parts gross, effective labor rate, hours per RO, and expense control

Drive customer satisfaction and retention, holding the team accountable to CSI / Service NPS targets

Manage, coach, and develop service advisors and technicians; recruit and retain top talent

Oversee warranty administration and ensure claims are submitted accurately and within manufacturer deadlines

Maximize technician productivity and efficiency through effective dispatching and flat-rate performance management

Maintain compliance with manufacturer standards, safety regulations, and all applicable state and federal requirements

Partner with sales and parts departments to support overall dealership performance

Monitor key metrics daily and build action plans to close performance gaps

Reports to:

General Manager / Fixed Operations Director Compensation & Benefits Compensation: $120,000 – $180,000 per year (base + performance bonus) Medical, dental, and vision insurance
401(k) Paid time off and holidays

Employee vehicle purchase and service discounts

Ongoing manufacturer and leadership training

Clear path for advancement within a growing dealership group PI