Messaging & Collaboration Manager

Date:
Aug 25, 2026

Location:

AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.
Functional

Title:

Messaging & Collaboration Manager
Job Title: Manager V
Agency: Health & Human Services Comm
Department: Msging Coll Cellular Srvcs
Posting Number: 20204
Closing Date: 09/08/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $6,377.50 - $9,533.00
Pay Frequency: Monthly
Salary Group: TEXAS-B-26
Shift: Day
Telework: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility

Location:


Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
15

• Oversee and manage critical infrastructure systems, including Microsoft 365/O365 and associated infrastructure; develop and implement IT operational policies, procedures, guidelines, performance metrics, and organizational improvements to ensure efficient and effective service delivery. (25%)
• Manage and direct the Messaging & Collaboration Team, including staff supervision, strategic operations, performance management, mentoring, succession planning, and achievement of long-term program goals and objectives. (15%)
• Hire, manage, train, and develop staff; evaluate performance, oversee personnel activities, improve program operations, and approve technology and process optimization recommendations. (15%)
• Represent the agency as contract manager, oversee vendor services, licensing, budgets, procurement and contract services (PCS) activities, and ensure compliance with regulatory and operational requirements. (10%)
• Maintain performance monitoring and system health oversight for email, collaboration, and desktop faxing systems; provide alerting, capacity management, and operational assessments. (10%)
• Develop and implement procedures to evaluate contract effectiveness; coordinate with internal and external customers on messaging and collaboration solutions, support requirements, installation, maintenance, and future capacity planning. (10%)
• Manage and coordinate program activities to achieve legislative and organizational goals; direct administration of messaging and collaboration technology in accordance with security and configuration management best practices. (10%)
• Oversee development of training materials and provide technical leadership for messaging and collaboration activities, including change management and root-cause analysis support. (5%)

• Enterprise messaging and collaboration platforms, including Microsoft 365/O365 and supporting infrastructure.
• IT operations management, service delivery, and performance measurement methodologies.
• IT policy development, process improvement, and operational governance.
• Contract management, vendor oversight, software licensing, budgeting, and procurement processes.
• Infrastructure monitoring, capacity planning, system health management, and incident escalation procedures.
• Information security standards, configuration management, and industry best practices.
• Personnel management, performance evaluation, succession planning, and workforce development practices.

• Leading and supervising technical teams in a large enterprise environment.
• Strategic planning, project coordination, and program management.
• Developing and implementing policies, procedures, and operational standards.
• Analyzing operational performance data and identifying opportunities for improvement and cost savings.
• Managing vendor relationships, contracts, and software licensing programs.
• Communicating technical and operational information to executives, staff, vendors, and business partners.
• Evaluating technology solutions, system configurations, and service optimization opportunities.

• Direct and manage enterprise messaging and collaboration operations that support agency-wide business functions.
• Lead, mentor, develop, and evaluate staff to achieve organizational goals.
• Develop…