Director, Data Center Operations

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

The Director, Data Center Operations is responsible for the day-to-day operation, readiness, utilization, customer support, capacity planning, vendor coordination, and operational execution across the Company's data center operations.

This position is accountable for ensuring safe, efficient, and highly available operations while supporting the Company's AI infrastructure, bare metal cloud services, and customer deployments. This role requires a hands‑on leader who can operate effectively in a fast‑paced, high‑growth environment while balancing strategic planning with direct operational execution.

The Director operates within a matrix organization. While certain supporting organizations, including the NOC, RMA, deployment technicians, logistics, and other specialized teams—may report through separate management structures, this role is responsible for coordinating and directing all operational activities occurring within the data centers to ensure safe, reliable, and efficient operations. Functional reporting relationships for those teams remain with their respective department leaders.

The Quality & Compliance, Logistics, Facilities and Asset Management functions report directly to this position and are responsible for supporting the Company's quality programs, operational compliance initiatives, inventory control, asset lifecycle management, movement material between data centers and certifications, including SOC 2, ISO 27001, and ISO 27701.

• Lead the daily operation of the Company's data center facilities.
• Ensure maximum uptime, operational readiness, and service quality.
• Coordinate maintenance activities, customer work, installations, and operational changes.
• Support capacity planning for power, space, cooling, and infrastructure utilization.
• Implement and continuously improve operational standards and procedures.
• Coordinate customer installations, expansions, maintenance windows, migrations, and decommissioning activities.
• Manage third‑party vendors and contractors performing work within company facilities.

• Coordinate activities between Operations, Engineering, NOC, Deployment, Logistics, Security, Facilities, Procurement, and Customer Success.
• Prioritize data center, operational work across multiple sites.
• Ensure resources are aligned with customer commitments.
• Remove operational bottlenecks and improve execution.
• Lead daily operational meetings and escalation activities.
• Ability, and more importantly the willingness, to be hands‑on to support challenges and escalations.

• Coordinate capacity planning for rack space, power, cooling, and infrastructure.
• Assist with forecasting future operational requirements.
• Support new site readiness and facility expansions.
• Improve operational utilization and efficiency.

• Participate in operational planning initiatives supporting company growth.
• Recommend operational improvements and process enhancements.
• Assist leadership in developing operational roadmaps and infrastructure plans.

• Coordinate operational maintenance activities.
• Ensure readiness before production changes.
• Coordinate planned maintenance windows and infrastructure upgrades.
• Reduce operational risk through standardized change management practices.

• Work with executive leadership on operational budgets and forecasting.
• Identify opportunities to improve efficiency and reduce operating costs.
• Monitor operational expenditures and vendor performance.

• Provide leadership and oversight for operational compliance programs.
• Manage the Quality & Compliance Manager.
• Support compliance with:
• SOC 2
• ISO 27001
• ISO 27701
• Customer security requirements
• Company…