Assistant General Manager

Overview

We are looking for a purpose‑driven Assistant General Manager to join our expanding team and become an ultimate ambassador of our brand. In this role you will be charged with creating a highly productive environment focused on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities with strategic, operational, and leadership excellence.

• Assist the General Manager with hiring, developing, and leading the team at the store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address them.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in the store at all times, including ensuring all Team Members are in compliance.
• Own and promote brand standards in alignment with the company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring the team to meet operational standards.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to the community.

• Provide an exceptional guest experience throughout the guest's visit.
• Demonstrate exceptional interpersonal skills; be energized by working with guests and team.
• Act with integrity, honesty, and a knowledge that promotes the culture, values, and mission of Smoothie King.
• Adopt a customer‑first attitude and connect with guests; discover and respond to customer needs.
• Maintain regular and punctual attendance.
• Show a bias toward action—do not hesitate to roll up sleeves and do whatever it takes to get the job done.
• Be open to coaching and mentorship, seeing potential in yourself and encouraging growth.
• Pay attention to detail; understand that the little things—cleanliness or an extra touch—can make all the difference.
• Be a self‑starter with the ability to work independently.
• Maintain a friendly attitude in the face of adversity.
• Work effectively in a fast‑paced environment with multiple projects.
• Coordinate communication across diverse work groups in a cross‑functional manner.
• Be willing to work the hours needed to run the store effectively, which may include days, evenings, weekends, and holidays.
• Have reliable transportation; if the AGM drives a vehicle for work, present proof of car insurance.

• Basic knowledge of Microsoft Word and Excel.
• Effective communication skills with customers, team members, and the community, written and oral.
• Ability to work the hours needed to run the store effectively, which may include days, evenings, weekends, and holidays.
• Knowledge of general POS functionality.
• Experience with OSHA, EEOC, and other federal and state laws and local statutes.
• Serv Safe Certification.

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere, great team members, and a focus on the values we share:
We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish
. We keep our team happy with a generous benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and many more fun activities that make Smoothie King a healthy and happy place to work.

We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status or medical condition or disability. If you have a disability and need assistance in applying, please call our Human Resources Department at 214‑935‑8900 and direct assistance will be provided.