Office Manager, Veterinary

Office Manager

Lead with purpose. Drive with impact. Build something exceptional at Austin Veterinary Emergency & Specialty – Outpatient Recovery Center (AVES-ORC)! As Office Manager, you'll be at the heart of the hospital's operations, bringing people, processes, and resources together to deliver outstanding patient care and an exceptional client experience. If you're a visible, solutions-oriented leader who thrives on developing teams, improving operations, and creating a culture where people succeed, we'd love to have you lead the way!

Compensation: $65,000 - $85,000 annually. based on experience

Benefits:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule:

• Full Time
• 5 Day Work Schedule
• 8 Hour Shifts

The Office Manager serves as the hospital's operational leader, overseeing daily operations while driving financial performance, operational excellence, regulatory compliance, patient care, client experience, and employee engagement. Partnering closely with the Medical Director and Hospital Director, this role ensures people, processes, resources, and systems work together effectively to achieve hospital goals. The Office Manager develops leaders, strengthens processes, removes operational barriers, and fosters a collaborative, accountable, and high-performing culture.

Success requires a visible, engaged, and solutions-oriented leader who balances strategic priorities with day-to-day needs while championing continuous improvement and the organization's mission, vision, and values.

• Financial Leadership
• Oversee hospital financial performance, including revenue, expenses, labor, inventory, and profitability.
• Monitor KPIs, identify trends, and implement strategies to improve financial and operational results.
• Partner with the Hospital Director on budgeting, forecasting, and strategic initiatives.
• Identify opportunities to improve workflows, resources, technology, and service delivery while maintaining exceptional patient and client care.
• Operational Excellence
• Lead day-to-day hospital operations, ensuring efficient and collaborative department performance.
• Develop and improve processes, SOPs, workflows, staffing, scheduling, inventory, facilities, and equipment readiness.
• Ensure compliance with organizational policies, regulatory requirements, accreditation standards, and safety expectations.
• Lead operational change and continuous improvement initiatives.
• People Leadership
• Recruit, develop, coach, and retain a high-performing, engaged team.
• Provide leadership and accountability to supervisors and department leaders while fostering collaboration.
• Establish clear expectations through communication, coaching, recognition, and performance management.
• Lead employee relations, conflict resolution, and workforce engagement efforts.
• Talent & Culture
• Champion the hospital's mission, vision, and values through visible and consistent leadership.
• Foster a culture of professionalism, accountability, inclusion, teamwork, innovation, and service excellence.
• Support leadership development, succession planning, mentorship, recognition, and continuing education.
• Promote employee growth and engagement across all departments.
• Accountability & Process Management
• Ensure hospital processes are standardized, effective, and continuously evaluated.
• Use data, KPIs, and employee feedback to identify opportunities and implement sustainable improvements.
• Lead cross-functional initiatives that improve efficiency, communication, and organizational effectiveness.
• Address operational, personnel, client, and facility challenges with sound judgment and a solutions-oriented approach.
• Ensure organizational priorities are clearly communicated, implemented, and sustained.
• Client Experience & Leadership Presence
• Champion an exceptional client experience through compassionate service, clear communication, and operational excellence.
• Maintain a visible leadership…