Senior Facilities Manager

Senior Facilities Manager (M2)

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead our integrated facilities management team at our clients global corporate headquarters.

Location:

Austin, TX 78741 (SE Austin)

Work Schedule:

Hybrid 4/5, M-F 8:00 AM - 4:00 PM

Travel Requirements: as needed to San Antonio

Reports to:

Central Region IFM Lead

Estimated base salary range: 114,

What this job involves:

The Senior Facilities Manager is responsible for leading integrated facilities management services for assigned owned and/or occupied sites within the account portfolio. The role owns client, line-of-business, and third-party relationships; ensures safe, compliant, and cost-effective operations; and delivers a high-quality customer experience in accordance with the contract, Master Service Agreement, and client standards.

The position may lead facilities management support staff and provide matrix leadership to Building Engineers and other assigned resources. It partners closely with the client, account leadership, engineering, sourcing, sustainability, and service providers to achieve operational, financial, and service objectives.

What your day-to-day will look like:

• Build and maintain trusted relationships with client representatives, internal stakeholders, and third-party service providers; communicate needs, risks, and escalations promptly.
• Partner with clients and account teams to implement best practices, service enhancements, and cost-saving initiatives that improve satisfaction and outcomes.
• Represent the facilities management function with professionalism and responsiveness, including support for senior executive and corporate event needs.

• Deliver facilities services in accordance with account processes, company policies, the Master Service Agreement, and client standards.
• Ensure compliance with portfolio initiatives and applicable local, state, and federal laws, regulations, audit requirements, and operating procedures.
• Support facility inspections and corrective actions to maintain service quality, regulatory compliance, and asset integrity.

• Lead day-to-day services for assigned owned and leased facilities, land, and critical environments, including coordination of hard and soft service providers.
• Manage the intake, dispatch, scheduling, tracking, and closeout of work requests; ensure timely vendor, landlord, and client follow-up.
• Oversee third-party maintenance activities, work-order completion, subcontractor invoice review, and vendor performance against contractual commitments, SLAs, and KPIs.
• Partner with sourcing and sustainability teams to strengthen vendor performance and advance sustainability goals.
• Support engineering teams in completing preventive maintenance, asset-management activities, and CEM processes; conduct or support root-cause analyses for service failures.

• Prepare, manage, and forecast operating and capital budgets aligned with client goals; monitor variances and support timely recovery of costs, fees, and reimbursements as applicable.
• Monitor dashboards, service workflows, SLAs, KPIs, and customer-satisfaction results; recommend and execute continuous service-quality improvements.
• Lead tactical planning, stakeholder meetings, recurring reporting, and execution of routine work, small projects, and other service requests.
• Support the Account IFM Director and Regional Facility Manager in annual planning and delivery of short- and long-term initiatives.

• Lead, coach, and develop direct reports and assigned support staff to achieve performance objectives and build leadership capability.
• Manage staffing, succession, career development, performance conversations, and compensation-planning input for direct reports.
• Provide clear direction and accountability to matrixed engineering and facilities resources in support of client and account priorities.

• Work irregular hours, weekends, and travel for site visits, including occasional overnight travel, when business needs require.
• Perform other…