Training Manager; Adult Probation

Distinguishing Characteristics

This is a job classification within the Management job family. Incumbents in this classification oversee training and development and manage the daily operations of their assigned agency unit. This classification provides casework assistance to staff and makes decisions on client issues. This classification may require work in secure facilities.

• Develops, coordinates, and conducts effective employee training, education, and career development programs. Consults with department to determine departmental training needs. Receives and records requests for training.
• Guides and instructs staff in training methods and techniques, and various problem-solving training issues.
• Serves as a lead trainer. Develops, arranges, and conducts or assists in conducting employee training opportunities for professional enhancement, management, technical development, specialized, job skill certifications, on-the-job, job specific, in-service, and continuing education and training programs. Coordinates with outside agencies for appropriate training programs designed to maximize staff effectiveness. Arranges for training consultants, trainers, and instructors by providing them with various scheduling and logistical support, as required.
  
  Assists in the evaluation and selection of training consultants.
• Develops and prepares training curriculums and course outlines, selects or develops instructional methods, training aids, and other materials. Develops annual training calendar. Schedules and coordinates the attendance of employees at announced training programs. Disseminates information concerning available training workshops/ seminars. Ensures facility, materials and training supplies are prepared and ready for use by time needed; maintains audio, audio visual, and other supplies and equipment used for training purposes.
• Maintains thorough and accurate training records. Maintains in-service training and continuing education records in order to meet standards. Monitors compliance and prepares statistical reports for state standards for purpose of funding; prepares specialized reports, as required. Participates in the training budget preparation/requests and assists in tracking expenditures during the year.
• Evaluates effectiveness of training programs as reflected by the learning objectives. Evaluates the effectiveness of delivery.
• Serves on various in-house working committees. Acts as a contact between department and other agencies. Makes presentations to organizations and groups, as required.
• Supervises subordinate staff. Plans, schedules, distributes and monitors workload. Documents employee performance, maintains personnel records, addresses personnel issues, and refers to manager when appropriate. Responsible for employee performance evaluations.
• Interviews, manages, develops, and evaluates employee performance. Counsels employees as necessary to improve performance. Works collaboratively with Administration regarding personnel issues.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Evaluates, recommends and initiates changes in office policies and procedures. Prepares reports. Assists in analyzing operations. May assist in budget preparation. May require grant writing.
• Provides oversight and guidance to staff and makes decisions on client issues. Staffs cases with Probation Officers.
• Provides quality assurance review of documents prior to submission to the courts.
• Conducts administrative and supervisory hearings for clients not in compliance with their conditions of community supervision.
• Investigates complaints from clients, their families, judicial entities and the general public.
• Conducts case audits on a continuing basis.
• Maintains databases, compiles statistics and prepares reports related to work performed.
• May coordinate building maintenance and/or security issues and equipment in unit.
• Represents the department in coordinating activities with various law enforcement governmental agencies and other agencies.…