CSS Program Manager

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Full Time Management Austin, TX, US

Salary: $72,000.00 Annually

DEPT/DIV:
Family Supportive Housing/Community Support Services

REPORTS TO:

FSH Director FLSA STATUS:
Exempt

WORK LOCATION:

Varied Family Properties & Mission Plaza

The Program Manager provides leadership and oversight for the Community Support Services (CSS) program, ensuring the delivery of high-quality, trauma-informed, and person-centered services to residents across Foundation Communities properties. This position oversees three core components of CSS (Case Management Services, Adult Clinical Services, and Youth Development Programs) to ensure coordinated, consistent, and data-driven service delivery. The Program Manager also oversees partnerships with contracted providers, supports staff development, and monitors program outcomes to strengthen resident stability, resilience, and overall well-being.

Through collaboration, supervision, and strategic guidance, this role ensures all CSS initiatives align with Foundation Communities’ mission and promote holistic, equitable support for residents.

Case Management Services

Provide individualized support to residents in achieving stability, self-sufficiency, and long-term success. Case Managers connect residents to community resources, assist with goal setting, and offer ongoing guidance to address barriers related to housing, employment, and overall well-being.

Deliver mental health counseling, emotional support, and clinical case management to adult residents. Using trauma-informed and culturally responsive approaches, the Adult Clinical Specialist promotes mental wellness, resilience, and emotional regulation to support sustained stability and personal growth.

Support the emotional, behavioral, and developmental well-being of children and teens through therapeutic interventions, enrichment activities, and staff coaching. Youth Development staff and clinicians partner with Learning Centers and community programs to create safe, inclusive environments that promote resilience, connection, and healthy development.

• Foster a supportive, trauma-informed work environment that promotes staff well-being, confidence, and resilience.
• Coordinate and monitor contracted therapeutic providers to ensure quality and alignment with program goals.
• Track and analyze program data to monitor outcomes, service utilization, and overall program effectiveness.
• Prepare reports that demonstrate impact, identify trends, and guide continuous quality improvement efforts.
• Collaborate with property management, Learning Center leadership, and other internal teams to ensure coordinated resident support.
• Build and sustain partnerships with behavioral health providers, community agencies, and local organizations to strengthen service networks.
• Represent Foundation Communities at meetings, coalitions, and community events related to resident services and behavioral health.
• Support community outreach efforts and participate in leadership meetings, trainings, and cross-departmental initiatives.
• Uphold Foundation Communities’ commitment to equity, inclusion, and trauma-informed care in all aspects of service delivery.
• Perform additional related duties assigned to support program and agency goals.
• Provide leadership and supervision for the Community Support Services (CSS) Case Management team, including Clinical, Development, and General Case Managers
• Supervise, coach, and evaluate staff performance, offering…