Traffic Management Center; TMC) Operations Manager

Overview

We are seeking a Traffic Management Center (TMC) Operations Manager to join our team in Austin, TX
. The TMC Operations Manager is responsible for leading the day-to-day operations of the TMC. This role will provide operational leadership, staff development, stakeholder coordination and strategic oversight of traffic management activities.

• Lead and oversee daily Traffic Management Center (TMC) operations to ensure safe, efficient, and uninterrupted traffic management services.
• Manage, mentor, and evaluate Shift Leads and Operators, fostering a high-performing and customer-focused team.
• Develop and maintain staff schedules to ensure appropriate operational coverage, including special events, severe weather incidents, and emergency situations.
• Monitor operational performance and drive compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Standard Operating Procedures (SOPs), and TxDOT requirements.
• Serve as a trusted advisor to TxDOT and transportation partners by providing operational guidance, performance insights, and recommendations for continuous improvement.
• Coordinate with public safety agencies, transportation partners, and TxDOT stakeholders to support incident management and traffic operations objectives.
• Lead recruitment, onboarding, training, coaching, and performance management activities for TMC personnel.
• Develop, update, and maintain operational procedures, response plans, and training materials to reflect evolving technologies, policies, and best practices.
• Audit and evaluate TMC operations, personnel performance, and incident response activities to identify opportunities for improvement.
• Support emergency operations by providing leadership during critical incidents and remaining available for urgent operational needs outside of normal business hours.
• Oversee the review and enhancement of Intelligent Transportation Systems (ITS) response plans and operational workflows to ensure consistency with TxDOT standards.
• Identify and recommend operational improvements, technology enhancements, and ITS upgrades that improve safety, mobility, and overall system performance.
• Build and maintain strong working relationships with TxDOT staff, Traffic Incident Management (TIM) partners, and other stakeholders across the Austin District.
• Provide technical expertise related to freeway operations, traffic management strategies, traffic signals, and transportation systems.
• Serve as an operational leader on the TMC floor when needed and ensure continuity of operations during supervisor absences.

Minimum Qualifications:

• Minimum 3 years' experience within the past 5 years supporting TMC operations or similar environment.
• Demonstrated supervisory or lead worker experience in a TMC, operations center or similar environment.
• Knowledge of freeway management system concepts and operations, traffic flow principles and procedures, electrical/electronic and design procedures, applicable TMS-related computer applications and operations and implement emergency response procedures.
• Experience leading teams and making sound decisions, while working in a high-paced and high-pressure environment.
• Proven ability to recruit, train, mentor, evaluate and develop operational staff.
• Experience addressing employee conduct, attendance, and performance issues.
• Strong customer service skills with the ability to communicate professionally and effectively via radio, telephone, email, and in person.
• Excellent oral and written communication skills, including the ability to coordinate and collaborate with public agencies, emergency responders, and external stakeholders.
• Proven experience managing performance according to Service Level Agreements (SLA), Key Performance Indicators (KPI),…