Director, Global PMO

Jeppesen Fore Flight is seeking a Director or Senior Director to lead the Global Project Management Office Center of Excellence (PMO COE) within the Professional Services organization. Reporting to the Senior Vice President of Professional Services, you will define and own the standards, methodologies, tools, and governance frameworks that govern how implementation projects are planned, executed, monitored, and closed across the organization.

You will partner closely with product-line Professional Services leaders who directly manage Project and Program Managers, driving enablement, development, and a robust Quality Assurance function to ensure consistent delivery quality, predictable project outcomes, and a high standard of customer experience on every engagement. The ideal candidate is a seasoned PMO leader who combines deep project management expertise with strong people leadership skills and a genuine understanding of enterprise software implementations.

You are equally comfortable setting methodology direction, coaching project managers, analyzing portfolio-level delivery health, and engaging directly with customers and internal stakeholders on high-priority or complex engagements. This role is pivotal to the scalability and professionalism of Jeppesen Fore Fligh's delivery organization and carries significant influence across the entire Professional Services function.

• Provide functional leadership and technical direction to the global community of Project Managers and Program Managers, who report within their respective product-focused services teams, driving consistent execution standards and a collaborative, accountable culture across geographies and time zones.
• Define clear performance expectations, career development frameworks, and coaching structures for the PM/PgM community, supporting the growth of project management talent at every level of the organization.
• Partner with product-line Professional Services leaders on capacity modeling, skills assessment, and resource planning for the PM/PgM community, providing PMO-wide visibility into workforce needs and standards without direct headcount or hiring authority.
• Partner with product-line Professional Services leaders, who hold direct management accountability for Project and Program Managers, to ensure effective integration between the PMO framework and each team's delivery practices, fostering shared ownership of project outcomes across the organization.
• Build and sustain a high-performance PMO culture grounded in delivery excellence, customer focus, continuous improvement, and professional standards consistent with the demands of enterprise aviation software.

• Define, own, and continuously refine the global project management methodology for Jeppesen Fore Flight Professional Services, encompassing project initiation, planning, execution, monitoring, risk management, change control, and closure.
• Establish and enforce governance frameworks and project health standards that provide leadership with consistent, reliable visibility into delivery status, risks, issues, and financial performance across the global portfolio.
• Develop and maintain a standardized library of project management tools, templates, playbooks, and artifacts including project charters, status reporting formats, cutover plans, and lessons-learned documentation to drive consistency and efficiency across the PM community.
• Define the criteria and processes for project escalation, ensuring that delivery risks are surfaced promptly to appropriate leadership levels and that corrective action plans are established and tracked to resolution.
• Lead the continuous evolution of project management practices in response to changes in product complexity, delivery model, customer expectations, and organizational scale.

• Design and stand up a Quality Assurance function within the PMO COE responsible for inspecting project and program execution against defined methodology, governance standards, and playbooks across the global portfolio.
• Establish QA review cadences, audit checklists, and sampling methodologies to assess PM/PgM adherence to standard processes, documentation requirements, and governance gates.
• Define a scoring or maturity framework for project and program health that enables consistent, objective measurement of process adherence across product-focused services teams.
• Partner…