Executive Head of Coaching & Programming

Executive Head of Coaching & Programming

Executive Head of Coaching and Programming

Location: Austin, TX or Indianapolis, IN – Hybrid

At Together Work , we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision,and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems.

Hard workis the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

The Executive Head of Coaching and Programming sets the tone for DSOA, guiding the curriculum and ensuring member engagement and satisfaction. The roleownsthe Inner Circle member experience andDSOA’s coaching function end toend:recruiting and developing the coach network,setting and enforcing quality standards, and designing the compensation structure that keeps top coaches.

The Executive Head of Coaching and Programming runs the day-to-day curriculum and teaching calendar and owns the people and quality bar behindthe Inner Circle member experience, and partners with theVP, Product & Strategy on setting direction for both coaching and curriculum. Success in this role requires strongpeopleleadership, a sharp eye for coaching quality,fluency in what it takes to grow a business,anda passion forthedance and performing-arts community DSOA serves.

It also takesthe judgment to build systems where only informal, ad hoc processes exist today.

• Oversee the member subject matter experts across onboarding, renewals, and curriculum, aligning their work to a consistent Inner Circle standard.

• Own end-to-end coach recruiting: sourcing, interviewing, and onboarding new coaches and mentors.
• Define clear role expectations, standards, and coaching guidelines so every
  
  Inner Circle member receives a dependable experience.

• Build and run a coaching-call quality assurance process, includinga scoring rubric, spot audits, and structured coach feedback loops.
• Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar.
• Identify and resolve underperformance in the coach roster, up to and including offboarding coaches who do not meet the quality bar, and recognize andretaintop talent.
• Set coaching and programming standards in partnership with the broader teamand the Mentor and Coach network, translating them into curriculum direction.
• Anchor coaching and curriculum inreal business growth – ensuring Inner Circle members get concrete guidance on enrollment, revenue, and profitability, not just craft, so the program measurably helps them grow their studios.
• Maintain coaching resources, playbooks, and best practices.

• Track coaching metrics such as utilization, quality, coach retention, and member satisfaction tied to coaching.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching program health and outcomes to Together Work leadership

• Use AI tools to streamline…