Program Supervisor; Statewide

Job Description - Program Supervisor (Statewide) (827348)

Job Description

Description

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position can be performed from any of our office locations, statewide.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

The Service Provision Supervisor (Program Supervisor VI) performs advanced (senior-level) administrative and supervisory program work focused on contract administration, provider relations, process streamlining, and operational compliance. Work involves establishing program goals and objectives; developing program guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving program goals; monitoring, evaluating, and coordinating program activities. Working under the leadership of the VR Service Provision Manager, this role provides critical supervisory oversight to ensure the successful centralization and optimization of service provision functions.

The Supervisor is responsible for systematically reviewing team responsibilities and workflows, identifying operational efficiencies, streamlining processes, and leveraging technological solutions to establish a routine of consistent, long-term improvement. Additionally, the Supervisor will support and guide the team in embracing an environment of continuous improvement, helping staff successfully adapt to ongoing process evolutions. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

• 1. Personnel Leadership, Upskilling, & Culture Management
  • - Supervisory Direction & Workload Allocation:
    Plan, assign, and supervise the work of Service Provision staff. Dynamically manage and balance team workloads to maintain equitable distribution and ensure continuous, uninterrupted support to the field.
  • - Change Leadership & Cultural Buy-In:
    Serve as an empathetic leader. Foster a positive, growth-oriented team culture, and secure staff commitment and accountability to new and evolving centralized workflows.
  • - Upskilling & Professional Development:
    Evaluate individual staff competencies and training requirements. Formulate targeted professional development plans to upskill team members transitioning from other business units, preparing them to successfully manage broader contracting, procurement, and compliance responsibilities.
• 2. Service Provision Lifecycle & Provider Management
  • - Program Planning & Workflow Coordination:
    Participate in the planning and execution of core service provision operations. Guide staff in assessing field service provision needs and collaborating with Procurement and Contract Services (PCS) to determine appropriate contracting avenues.
  • - Active SOW & Lifecycle Management:
    Direct the research, requirement-gathering, and drafting of robust Statements of Work (SOWs) in collaboration with Subject Matter Experts. Proactively track contract expiration and renewal timelines to eliminate gaps or operational delays, and oversee timely reconciliations and closeouts.
  • - Quality Control Review:
    Manage and execute a thorough quality-control review process for all contract and purchasing documentation, ensuring high-quality, legally sound, and policy-aligned materials before escalating to the Office of General Counsel (OGC).
  • - Provider Support & Transition Strategy:
    Direct staff in facilitating contractor compliance with the Standards for Providers (SFP), educating vendors on applicable requirements, ensuring form utilization, and achieving effective policy navigation and comprehension. Collaborate with the Manager to strategically identify non-contracted providers and transition them into formal contract structures when necessary.
• 3. Compliance,…