Branch Operations Manager

Branch Operations Manager

Location:

Austin, Texas

At Austin Capital Bank, we create financial products and services that do good by enhancing our customers’ financial well‑being. Our commitment to creating meaningful user experiences drives everything we do, and we’re rapidly growing while keeping that start‑up spirit alive.

Austin Capital Bank is one of the fastest‑growing companies in the nation, receiving recognition on the Inc. 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank on its Fast 50 list for the fastest‑growing companies in Central Texas. We ranked #8 in companies with over $10 million per year in revenue.

We think and act like an entrepreneurially driven start‑up BUT one that is profitable—the best of all worlds. Using our bank as a platform, we’re growing quickly and expanding into new digital markets and product categories at a rapid pace.

With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision.

• 100% Employer-paid Medical, Dental, & Vision Insurance - Full coverage for employee-only plans, with affordable options to add your family.
• Generous Paid Time Off (PTO) - Start with 16 days per year and grow to 30 days as your tenure increases.
• Paid Holidays - 11+ paid holidays in a year so you can enjoy your time off.
• 401(k) with 4% Employer Match - Build your future with company‑matched retirement savings.
• Monthly Chair Massages - Relax and recharge on us.
• Consistent Schedules & Work‑Life Balance - No evenings, weekends, or weird hours—just the work‑life balance of a normal human.
• Opportunities to Grow - Career development, tuition assistance, and the ability to explore roles across the bank.
• A Team That Feels Like a Team - Supportive coworkers, positive environment, and leadership that actually listens.

• Take Initiative - A bias to action
• No Big Egos - Self‑confidence with humility
• Honesty - Respectful and direct forthright communication
• Wicked Smart - Intellectually and emotionally self‑aware

If you’re someone who is always ready to take initiative and isn’t afraid to roll up their sleeves, you’ll fit right in. We’re big on humility here, cherishing honesty, and embracing emotional intelligence and self‑awareness. At Austin Capital Bank, we’re all about amplifying teamwork and basking in shared victories.

Austin Capital Bank is seeking a hands‑on Branch Operations Manager to take full ownership of our single branch location and its supporting deposit operations. Our branch is intentionally small—two CSRs, a modest deposit portfolio, and limited in‑person account opening or loan activity—but it sits at the center of operational functions that are critical to the bank: servicing our deposit customers and executing timely, accurate wire and ACH processing for our Fintech and BIN/BaaS sponsorship group.

Reporting to the COO, you will run the branch end to end: supervising and developing the CSR team, managing daily branch activities and controls, owning deposit operations workflows, and continuously improving processes through automation and workflow optimization. This is an on‑site role, five days per week, at our Austin, TX location.

This is not a sales or business‑development role. We are looking for an operator—someone who takes control, builds structure and accountability, executes with precision every day, and leaves every process better documented and more efficient than they found it. Deep working knowledge of Jack Henry Silver Lake is required.

• Take full ownership of daily branch operations, ensuring all activities are completed accurately, timely, and in accordance with established…