RMO Program Supervisor

Date:
Sep 14, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

RMO Program Supervisor

Program Supervisor IV

Health & Human Services Comm

Operations Support Services

21396

09/28/2026

Internal and External

Education Training and Library

$4,523.16 - $5,888.50

Monthly

TEXAS-B-21

Day

Not specified (Telework subject to change based on business needs)

Up to 20%

Regular

Full time

Exempt

Not specified

AUSTIN

1111 W NORTH LOOP

Not specified

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Performs complex administrative and supervisory program work for the Health and Human Services Commission (HHSC) Records Management Office (RMO) reporting to the Director of Records Management. Work involves coordinating and participating in the development of program goals and objectives; developing and implementing records management policies, procedures, schedules, priorities, and standards; monitoring compliance; evaluating program activities; and providing technical assistance and training to agency programs and Records Coordinators.

The position supports records retention schedule administration, legal and destruction holds, records storage and disposition, electronic and physical records governance, and special projects. The position has no direct reports but may supervise, lead, assign, coordinate, and review the work of staff for designated programs, projects, or operational activities. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs the following essential job functions:

Provides day-to-day program leadership and operational coordination for assigned RMO activities. The position has no direct reports but may supervise, lead, assign, prioritize, coordinate, and review the work of staff supporting designated programs, projects, or operational activities. Establishes work plans, schedules, service standards, and expectations; provides coaching, training, technical assistance, and feedback; and supports cross-training and staff development. Monitors workloads, service requests, and deliverables;

resolves complex operational issues; and implements solutions that improve consistency, customer service, accountability, and program effectiveness. (25%)

Analyzes, reviews, develops, and updates RMO policies, procedures, manuals, guidance, job aids, and internal controls for physical and electronic records. Serves as a records management subject matter expert and point of contact for HHSC and Department of State Health Services programs, Records Coordinators, leadership, and stakeholders. Interprets and applies records management requirements; responds to complex inquiries; coordinates compliance monitoring and corrective actions;

and provides guidance regarding records classification, retention, legal and administrative holds, storage, retrieval, imaging, and secure disposition. (25%)

Coordinates and reviews the HHSC and DSHS records retention schedules in response to statutory, regulatory, organizational, operational, and program changes. Works with program areas to develop and revise record series descriptions, retention requirements, and supporting documentation. Coordinates retention schedule amendments and recertification activities and consults with the Texas State Library and Archives Commission, Legal Services, and other stakeholders…