Assistant Director, Austin Facilities Management

* Assists with managing the maintenance and operations of City of Austin facilities and property, by managing multiple sections, work groups, or services areas; coordinating activities with other sections, divisions, departments or outside agencies; and providing complex administrative support to the Building Services Officer.
* Develops, reviews and utilizes data collection and metrics to establish service and staffing levels and productivity data points for effectiveness and efficiencies of service delivery methods and procedures in daily operations.
* Participates in the development and implementation of goals, objectives, policies and priorities for assigned service areas, programs and operations; recommends and administers policies and procedures, monitors outcomes, and recommends procedural and operational changes.
* Develops audit practices for quality control analysis for facility infrastructure issues and needs.
* Oversees and administers the daily operations of assigned service areas, programs and areas of operation.
* Participates in the development and administration of Austin Facilities Management annual budget, participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures and implements adjustments.
* Oversees the activities for safety programs for assigned divisions and work groups and oversees the planning for safety programs and activities and ensures compliance with safety and environmental requirements.
* Manages and provides customer service to internal and external customers and responds to and resolves difficult and sensitive citizen inquiries and complaints.
* Assists with development and monitoring of operations and maintenance, capital budgets and responds to deviations from cost/timeline projections. Provides financial managerial reports as required.
* Assists with development and implementation of Building Services business plans in alignment with City of Austin business and strategic plans, initiatives and objectives.
* Knowledge of municipal asset utilization and regulatory and legislative issues.
* Knowledge of building maintenance, practices, issues, and policies.
* Knowledge of real estate management processes, practices, issues, and policies.
* Knowledge of safety practices and procedures.
* Knowledge of supervisory and managerial techniques and methods.
* Knowledge of City practices, policies, and procedures.
* Knowledge of fiscal planning and budget preparation.
* Knowledge of the concepts of equity, including experience in applying equity frameworks to established laws, ordinances, and long-standing practices.
* Skill in oral and written communication.
* Skill in handling multiple tasks and prioritizing.
* Skill in using computers and related software.
* Skill in data analysis and problem solving.
* Skill in planning an organizing.
* Ability to use an equity lens and framework to create inclusive, diverse, and safe workplaces and community programs.
* Ability to manage diversity, understand inclusion, and work with diverse communities or populations to build constructive and effective relationships.
* Ability to structure a complex organization to meet changing environments.
* Ability to establish and maintain good working relationships with other City employees and the public.
* Ability to quickly recognize, analyze, and respond to irregular events and emergencies.
* Ability to work with frequent interruptions and changes in priorities.
* Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field to Business, Engineering, Architecture, Real Estate or related field, plus four (4) years of related experience in facility maintenance or management,…