Retail Regional Manager, North Region

Description Job Summary

Guided by the Director of Retail Services, theRetail

Regional Manager supports and coordinates activities across multiple financial centers to achieve sales, service, operational, and business development goals aligned with UFCU’s strategic plan. This role requires a leader who is present, intentional, and deeply engaged — someone who brings strong business insight, clear direction, and accountable follow ‑ through to every aspect of regional performance. Regional Managers serve as stewards of the cooperative, building relationships, developing leaders, strengthening community partnerships, and driving market growth while ensuring operational excellence and an exceptional Total Member Experience (TME).

They play a critical role inguidingbranch managerswithbusiness performance, analyzing financial and operational drivers,identifying root causes behind results, and developing action plans that improve profitability, production, and member growth. They navigate challenges with professionalism and sound judgment, proactivelyidentifyopportunities for improvement, and inspire teams to deliver consistent, member ‑ focused results.

The Regional Manager also servesas a champion for member journey improvement byidentifyingbarriers, analyzing member feedback and operational data, and partnering across departments to improve the consistency and quality of the Total Member Experience.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated toour purpose of empoweringour

Membersto achieve financial success and build brighter futures . In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations , we are guided by our values:

We are driven by a profound sense of empathy to deeply understand our Members’needs and preferences, what brighter futuresmeansto them, and the obstacles in their way. We act inour Members’ best interests, foreverseekingto empower their financial success.

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact forour Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

• Serves as a champion for member journey improvement byidentifyingfriction points, analyzing member feedback, and partnering across departments to strengthen end ‑ to ‑ end member journeys.
• Supports day ‑ to ‑ day operational performance across assigned financial centers.
• Reinforces adherence to policies, procedures, audit standards, and regulatory requirements.
• Identifies operational improvement opportunities and partners with leadership to implement enhancements.
• Reviews performance data andproactivelyrecommends actions to improve efficiency, staffing alignment, and member experience.
• Partners with Branch Managers to ensure branchesmaintainlobby readiness, minimize member wait times, and uphold facility tidiness, branding, and atmosphere.
• Acts as a steward of operational soundness and quality assurance, fostering a culture of service excellence.
• Partners with Branch Managers to analyze business performance, interpret key financial and operational drivers, andidentifyroot causes behind trends or obstacles. Supports managers in developing targeted…